RSS Events

RSS Events


RSS Events shares announcements and updates of upcoming section sponsored events with the RSS membership. 


ALA Annual 2019, Washington, D.C.

Saturday, June 22

8:30am - 10:00am

The New Frontier: Hot Topics Engaging Older Adults (Presented by the Library Service to an Aging Population Committee)

Location - Room 145B (Washington Convention Center)

Baby boomers are retiring in greater numbers, which represents a critical opportunity for libraries to strengthen their engagement with seniors. This program will focus on design concepts for inclusive library programming based on emerging and relevant hot topics. It will feature a panel of librarians who will offer multiple perspectives on important issues and practical strategies to engage library efforts for older adults.


5:30pm - 7:30pm

ETS - RSS Joint Social (Sponsored by Plunkett Research and Statista)

Location - Morris American Bar, 1020 7th St., NW (Washington, DC

RUSA's Emerging Technologies Section (ETS) and Reference Services Section (RSS) are holding a joint happy hour event right after the RUSA President's Program, from 5:30-7:30 PM, on Saturday, June 22. Come mingle and enjoy free snacks, conversations and new friends at the Morris American Bar, located in the Convention Center.

The event, sponsored by Plunkett Research and Statista, includes complimentary appetizers and a cash bar. For more info, e-mail Lily Todorinova, ETS Chair.


Sunday, June 23

8:30am - 10:00am

RSS Open House & Breakfast (Sponsored by EBSCO)

Location - Room 202B (Washington Convention Center)

Join us for an All-Committee meeting for the Reference Services Section of RUSA. We will celebrate the 25th Anniversary of the Reference Research Forum during this meeting with special guest, Marie Radford. All past presenters of the Reference Research Forum are also invited to attend our special gathering.

Please join us for this event and free breakfast! Breakfast sponsored by EBSCO.


Monday, June 24

1:00pm - 2:00pm

New Discoveries in Reference: The 25th Annual Research Reference Forum (Presented by the Research & Statistics Committee)

Location - Room 149 A-B (Washington Convention Center)

This year's 25th Annual Research Reference Forum will feature two presentations. The first titled, "What are undergraduate and graduate students' habits, attitudes, and needs related to research help", will be presented by the University of Southern California. Following the study of four focus groups who did not regularly use library services, findings indicated that students do not perceive connections between their work and lives, and the research services that librarians can provide. The presentation will focus on how this research put findings into action, with a change to the rigid model of subject liaisons. In addition, the research builds on past qualitative and ethnographic studies while making connections among reference, instruction, liaison work, public relations, public services, and how one institution reenvisioned them.

The second study is titled, "How may I teach you? Rethinking virtual reference with the Framework," a cross-campus study which took place at Berkley College. The findings in this study helped reaffirm the importance of balancing customer support and instruction to manage student expectations, and it established best practices and strategies that librarians can employ to provide a well-rounded service. The presentation will review major themes identified from a literature review, and how information literacy instruction can be used in chat reference. After reviewing the study's findings, it will elaborate on the best practices for librarians to balance customer service and instruction.


4:00pm - 5:00pm

Sound Bites: Current Conversations About Reference (Presented by the Managing, Marketing & Measuring Reference Committee)

Location - Room 102B (Washington Convention Center)

This RSS discussion group will bring together librarians in public, school, academic and special libraries who will share their experiences, expertise, and challenges. Join the conversation to explore one of three current reference issues:

  • Managing Reference Services - What are your concerns?
  • Marketing Reference Services - What works?
  • Measuring Reference - What do we measure and why?

Brainstorming is encouraged! You can select one of these topics to discuss in-depth, or you can circulate to find out trends in each area. Let's learn from each other's successes!



Please send announcements and event updates to the Chair of the RSS Communications Committee at