2007 Virtual Poster Session: Evaluating Digital Reference Services

How do libraries evaluate the effectiveness of Virtual Reference service? How do they use that evaluation to improve Virtual Reference service?The four winning entries share successes and challenges of the evaluation of Virtual Reference services:

• "Are You A Robot?" And Other Serious Questions
  Sean Eads & Karen T. Pardue of AskColorado. Format: HTML,
  
  
• Measuring Instruction at the Virtual Reference Desk
  Stephanie J. Graves & Christina M. Desai of Southern Illinois University Carbondale.
  
  
• Truing the Wheel: Designing a refined taxonomy for virtual reference services in academic libraries
  John Dorr & Jannelle Ruswick of the Illinois Institute of Technology.    Note: This poster is also available with  audio. 
  
  
• Virtual Reference, Real Evaluation
  Donna Goda & Corinne Bishop, University of Central Florida Libraries. 
  

Please join us at the  RUSA blog for discussion of these posters and the issues they raise.

Note: For PowerPoint presentations, please turn Notes display on within Powerpoint to see added details.