2008 Virtual Poster Session: Using Evaluation Data to Change & Improve Virtual Reference

How does your library (or consortium) use the results of evaluation to change and improve your Virtual Reference service? Have you used data, statistics, opinions, or other feedback to persuade administrators, librarians and staff, or your patron body? To plan budgets, hours, or training? To test anecdotal assumptions? To offer a new service? Are changes driven by evaluation significantly different from those driven by technological advancement or new VR products?

Three winning entries share their successes in the use of evaluative data to change and improve their Virtual Reference (VR) services:

• Let’s Chat: Using Data to Champion Virtual Reference Services
  Susan Gardner & Shahla Bahavar, University of Southern California Libraries
  Format: PowerPoint (also available as a PDF)
• MeeboMe: How Good are We?
  Elizabeth Brown, Sarah Maximiek, & Erin Rushton, BinghamtonUniversity
  Format: html
• Two Programs, One Service: Recursive Assessment in the Gelman Library System's IM Reference Service -
  Sarah Palacios-Wilhelm & Elizabeth Edwards, GeorgeWashingtonUniversity
  Format: PowerPoint (also available as a PDF)

Please join us at the RUSABlog for discussion of these posters and the issues they raise.

Note: For PowerPoint presentations, please turn Notes display on within PowerPoint to see added details.