2008 Virtual Poster Session: Using Evaluation Data to Change & Improve Virtual Reference

How does your library (or consortium) use the results of evaluation to change and improve your Virtual Reference service? Have you used data, statistics, opinions, or other feedback to persuade administrators, librarians and staff, or your patron body? To plan budgets, hours, or training? To test anecdotal assumptions? To offer a new service? Are changes driven by evaluation significantly different from those driven by technological advancement or new VR products?

Three winning entries share their successes in the use of evaluative data to change and improve their Virtual Reference (VR) services:

Please join us at the RUSABlog for discussion of these posters and the issues they raise.

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