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Contents

Volume 45, Number 3

From the President of RUSA
Diane Zabel, President
Is Everything Old New Again? Part One

The Alert Collector
Diane Zabel, Editor
Eldercare and Caregivers: Building a Basic Collection
Cheryl McCallips, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Conspicuous by Their Absence: Academic Librarians in the Engaged University
Lynn C. Westney, Guest Columnist

Readers' Advisory
Barry Trott, Editor
Improving the Model for Interactie Readers' Advisory Service
Neil  Hollands, Guest Columnist

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Instructional Improvement: Building Capacity for the Professional Development of Librarians as Teachers
Scott Walter, Guest Columnist

From Committees of RUSA

Notable Books

Outstanding Reference Sources

ARTICLES

Twenty-first Century Public Library Adult Services
Annabel K. Stephens

Why Library and Information Science?
The Results of a Career Survey of MLIS Students Along with Implications for Reference Librarians and Recruitment
Allyson Ard, Susan Clemmons, Nathan Morgan, Patrick Sessions, Brett Spencer, Tracy Tidwell, and Patricia J. West

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor

Index to Advertisers

Volume 45, Number 2

From the Editors
Danny P. Wallace and Connie Van Fleet
The Democratization of Information?

From the President of RUSA
Diane Zabel, President
Trends in Reference and Public Services Librarianship and the Role of RUSA, Part Two

The Alert Collector
Diane Zabel, Editor
Sikhism
Building a Basic Collection on Sikh Religion and Culture
Rajwant Sing Chilana, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Poverty, Poor People, and Our Priorities
John Gehner , Guest Columnist

Readers' Advisory
Barry Trott, Editor
Working Without a Net: Readers' Advisory in the Small Public Library
Kaite Mediatore Stover , Guest Columnist

From Committees of RUSA
Outstanding Business Reference Sources: The 2005 Selection of Recent Titles
RUSA BRASS Business Reference Sources Committee

Final Recommendation to the White House Conference on Aging
ALA/OLOS/RUSA White House Conference on Aging Task Force

ARTICLES

Trying to Help without Getting in their Faces
Public Library Staff Descriptions of Providing Consumer Health Information
C. Brandi Borman and Pamela J. McKenzie

Public Library Responses to a Consumer Health Inquiry in a Public Health Crisis
The SARS Experience in Ontario
Roma Harris, C. Nadine Wathen, and Donna Chan

The Impact of Low-level Skills on Information-Seeking Behavior
Implications of Competency Theory for Research and Practice
Melissa Gross

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor

Index to Advertisers

Volume 45, Number 1

From the Editors
Danny P. Wallace and Connie Van Fleet
The Principle of Compound Media

From the President of RUSA
Diane Zabel, President
Trends in Reference and Public Services Librarianship and the Role of RUSA, Part One

The Alert Collector
Diane Zabel, Editor
Finding United States Historical Images in Print and Online
Eric Novotny , Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Human Rights and Librarians
Katherine J. Phenix , Guest Columnist, and Kathleen de la Peña McCook

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Visual Images and Information Literacy
Loanne Snavely, Guest Columnist

Readers' Advisory
Barry Trott, Editor
Mark Page, Finder of Lost Books, in: The Mystery That Wasn't There
David Wright, Guest Columnist

From Committees of RUSA
Best Free Reference Web Sites
Seventh Annual List
RUSA Machine-Assisted Reference Section

ARTICLES

I Can't Tell You What I Want, But I'll Know It When I See It
Terminological Disconnects in Digital Image Reference
Abby A. Goodrum

A New Visual Communication Concern for Librarianship
Messages Articulated through Reference Web Photographs
Terrance S. Newell

If I Ask, Will They Answer?
Evaluating Public Library Reference Service to Gay and Lesbian Youth
Ann Curry

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor

Instructions to Authors

Index to Advertisers

Volume 44, Number 4

From the Editors
Danny P. Wallace and Connie Van Fleet
Into the Home Stretch

The Alert Collector
Diane Zabel, Editor
Bullseye
Targeting the Greatest Challenge to the Vision of Our Adult Library Readers Today,
Age-Related Macular Degeneration, with Helpful Information
Tony Stankus and Jennifer Lanouette, Guest Columnists

Community Building
Kathleen de la Peña McCook, Editor
Building Lead-Free Communities
Frederick W. Stoss, Guest Columnist

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Beyond Classroom Construction and Design
Formulating a Vision for Learning Spaces in Libraries
Charles Forrest and Lisa Janicke Hinchliffe, Guest Columnists

Readers' Advisory
Barry Trott, Editor
"Reading as a Contact Sport"
Online Book Groups and the Social Dimension of Reading
Barbara Fister, Guest Columnist

From Committees of RUSA
Best Bibliographies in History
RUSA History Section Bibliography and Indexes Committee

Current Issues
Danny P. Wallace and Connie Van Fleet, editors
Library Anxiety in the Electronic era, or Why Won't Anybody Talk to Me Anymore?
One Librarian's Rant
Michel C. Atlas, Guest Columnist

ARTICLES

Digital Reference Research: Fusing Research and Practice
R. David Lankes

The Design and Interpretation of Unobtrusive Evaluations
Andrew Hubbertz

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor
Sources Received but Not Reviewed

Index to Advertisers
Index to Volume 44, Charles Anderson

Volume 44, Number 3

From the Editors
Danny P. Wallace and Connie Van Fleet
Margaret E. Monroe
Beyond the Service Imperative
Gail A. Schlachter, Guest Columnist

The Alert Collector
Diane Zabel, Editor
Writings of the Third Wave
Young Feminists in Conversation
Jennifer Gilley, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
The Homeless and Information Needs and Services
Julie Hersberger, Guest Columnist

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
One-on-One Instruction
From the Reference Desk to Online Chat
Beth S. Woodard

Readers' Advisory
Barry Trott, Editor
Advising Readers Online
A Look at Internet-based Reading Recommendation Services

From Committees of RUSA
American Library Association Notable Books
RUSA Notable Books Council
Outstanding Reference Sources: The 2005 Selection of Recent Titles
RUSA CODES Reference Sources Committee

ARTICLES

Adult Fiction Reading
A Literature Review of Readers' Advisory Services, Adult Fiction Librarianship, and Fiction Readers
Jessica E. Moyer

How Twenty-Eight Users Helped Redesign an Academic Library Web Site
A Usability Study
Laura Cobus, Valeda Frances Dent, and Anita Ondrusek

The Reference Narrative
Sarah Anne Murphy

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor
Index to Advertisers

Volume 44, Number 2

From the Editors
Danny P. Wallace and Connie Van Fleet
Remembering Bill Katz

The Alert Collector
Diane Zabel, Editor
Music Research and Reference on the Internet
Valery King, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
A Digital Library to Serve a Region
The Bioregion and First Nations Collections of the Southern Oregon Digital Archives
Mary Jane Cedar Face and Deborah Hollens, Guest Columnists

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
The Three Arenas of Information Literacy Assessment
Bonnie Gratch Lindauer, Guest Columnist

From Committees of RUSA
Outstanding Business Reference Sources
The 2004 Selection of Recent Titles
RUSA BRASS Business Reference Sources Committee

ARTICLES

The Changing Roles of Academic Reference Librarians Over a Ten-Year Period
Christen Cardina and Donald Wicks

The Reference and Information Services Team
An Alternative Model for Managing Reference Services
Pamela S. Bradigan and Carol A. Powell

A Class Assignment Requiring Chat-Based Reference
Denise Beaubien Bennett, Pamela S. Cenzer, and Paul Kirk

SOURCES
Reference Books, Carolyn J. Radcliff, Editor
Professional Materials, Judith Dye, Editor

Index to Advertisers

Volume 44, Number 1

RUSA Guidelines
Guidelines for Implementing and Maintaining Virtual Reference Services
Guidelines for Behavioral Performance of Reference and Information Service Providers

The Alert Collector
Diane Zabel, Editor
Meditation and Health: An Annotated Bibliography
Anne Haynes, Guest Columnist

Community Building
Kathleen De La Peña McCook, Editor
Public Libraries and People in Jail

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Curiosity and Creativity as Attributes of Information Literacy
Randy Burke Hensley, Guest Columnist

RUSA Awards, 2004

From Committees of RUSA
Best Free Reference Web Sites: Sixth Annual List
Machine-Assisted Reference Section (MARS)

ARTICLES

Reference Librarians and Keeping Up-to-date: A Question of Priorities
Ethel Auster and Donna C. Chan

PsycINFO Tutorial: A Viable Instructional Alternative
Dorothy Persson and Carlette Washington-Hoagland

SOURCES

Volume 43, Number 4

The Alert Collector
Diane Zabel, Editor
Currency for Coin and Paper Money Resources: Building a Numismatics Collection
David Van De Streek, Guest Columnist

Community Building
Kathleen De La Peña McCook, Editor
Community, Identity, and Literature
Elaine Yontz, Guest Columnist

From Committees of RUSA
Recommended Readers' Advisory Tools
Collection Development and Evaluation Section (CODES) Readers Advisory Committee
Best Bibliographies in History
History Section Bibliography and Indexes Committee

ARTICLES

Internet Subject Guides in Academic Libraries: An Analysis of Contents, Practices, and Opinions
Rebecca Jackson and Lorraine J. Pellack

Rethinking Online Instruction: From Content Transmission to Cognitive Immersion
Betty Ladner, Donald Beagle, James R. Steele, and Linda Steele

SOURCES

Volume 43, Number 3

The Alert Collector
Diane Zabel, Editor
Supporting Volunteers in Their Personal War on Obesity with Reliable Information from Widely Available Health Science Journals
Tony Stankus, Guest Columnist

Community Building
Kathleen De La Peña McCook, Editor
A Passion for Connection: Community Colleges Fulfill the Promise of Cultural Institutions
Carmine J. Bell, Guest Columnist

From Committees of RUSA
American Library Association Notable Books 2004
Notable Books Council (CODES)
Outstanding Reference Sources: The 2004 Selection of Recent Titles
Reference Sources Committee (CODES)
Outstanding Business Reference Sources: The 2003 Selection of Recent Titles
Business Reference Sources Committee (BRASS)

Information Literacy and Instruction
Lori Arp, Beth Woodard, Editors
Writing Information Literacy in the Classroom: Pedagogical Enactments and Implications
Rolf Norgaard, Guest Columnist

ARTICLES

Online Chat Reference: Survey Results from Affiliates of Two Universities
Corey M. Johnson

Local History in E-books and On the Web: One Library's Experience as Example and Model
Don Litzer and Andy Barnett

SOURCES

Volume 43, Number 2

The Alert Collector
Diane Zabel, Editor
A Tour of Road Bicycling Books
Neal Wyatt, Guest Columnist

Community Building
Kathleen De La Peña Mccook, Editor
Transformations of Librarianship in Support of Learning Communities
Eino Sierppe, Guest Columnist

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Writing Information Literacy
Rolf Norgaard, Guest Editor

Current Issues
Connie Van Fleet and Danny P. Wallace
Location, Location, Location: The Importance of Placement of the Chat Request Button
Catherine A. Wells, Guest Columnist

ARTICLES

Cost-of-Living Calculators on the Web: An Empirical Snapshot
Joseph R. Zumalt, Rebecca A. Smith, and Yoo-seong Song

SOURCES

Volume 43, Number 1

The Alert Collector
Diane Zabel, Editor
Food Safety in the Biotech Era
Jonathan Nabe, Guest Columnist

Community Building
Kathleen De La Peña Mccook, Editor
Suppressing the Commons: Misconstrued Patriotism vs. a Psychology of Liberation

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Recreating the Credit Course in an Online Environment

Issues and Concerns
Barbara Wittkopf, Guest Columnist

Current Issues
Danny P. Wallace And Connie Van Fleet, Editors
Privacy and Confidentiality in Digital Reference
Paul Neuhaus, Guest Columnist

The Reference Interview
Connecting in Person and in Cyberspace: Presentations and Responses from the RUSA President's Program, 2002 ALA Annual Conference, Atlanta, June 17, 2002
The Reference Interview through Time and Space
Kathleen Kluegel

The Reference Interview: Why It Needs to Be Used in Every (Well, Almost Every) Reference Transaction
Catherine Sheldrick Ross

The Reference Interview Online
Jana Ronan

Communication, Patron Satisfaction, and the Reference Interview
Kathleen Kern

Reference at Its Core: The Reference Interview
David Tyckoson

From Committees of RUSA
Best Free Reference Web Sites: Fifth Annual List
Machine-Assisted Reference Section (MARS)

ARTICLE

SOURCES

Instructions to Authors
Index to Advertisers

Volume 42, Number 4

From The Editors
Connie Van Fleet and Danny P. Wallace
Once More into the Breach, Dear Friends: Professional Competencies for Reference and User Services Librarians
RUSA Task Force on Professional Competencies

The Alert Collector
Diane Zabel, Editor
Complementary and Alternative Medicine
Gregory A. Crawford, Guest Columnist

Community Building
Kathleen De La PeÑa Mccook, Editor
Using a Homeless Shelter as a Library Education Learning Laboratory: Incorporating Service-Learning in a Graduate-Level Information Sources and Services in the Social Sciences Course
Lorna Peterson, Guest Columnist

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Examining the Context: New Voices Reflect on Information Literacy
Lisa Janicke Hinchliffe, Guest Columnist

Readers' Advisory
Mary K. Chelton, Editor
Reading with Your Ears: Readers' Advisory and Audio Books
Kaite Mediatore, Guest Columnist

From Committees of RUSA
Best Bibliographies in History
Bibliographies and Indexes Committee, History Section

ARTICLES

Library Services to Immigrants
The Debate in the Library Literature, 1900-1920, and a Chicago Case Study
Eric Novotny

SOURCES

RUSA Update
Suzanne Sweeney Index to Advertisers

Volume 42, Number 3

The Alert Collector
Diane Zabel, Editor
Finding Book Reviews in Print and Online
Donald Altschiller and Sarah G. Wenzel, Guest Columnists

Community Building
Kathleen De La PeÑa McCook, Editor
Sustainable Communities and the Roles Libraries and Librarians Play
Frederick W. Stoss, Guest Columnist

From Committees of RUSA
American Library Association Notable Books 2003
RUSA Notable Books Council

Outstanding Reference Sources: The 2003 Selection of Recent Titles
RUSA CODES Reference Sources Committee

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Information Literacy in School Libraries: It Takes a Community
Frances Jacobson Harris, Guest Columnist

Readers' Advisory
Mary K. Chelton, Editor
Rave Reviews for Popular American Fiction
Lynda Fuller Clendenning, Guest Columnist

Current Issues
Connie Van Fleet and Danny P. Wallace, Editors
Public Libraries as a Bridge for College-Bound Young Adults
William Boatman, Guest Columnist

ARTICLES

A Colorful Business Reference Collection
Hazel M. G. Cameron

A Study Of Web-Based Interactive Reference Services via Academic Library Home Pages
Xue-Ming Bao

SOURCES

RUSA Update
Suzanne Sweeney Index to Advertisers

Volume 42, Number 2

From the Editors
Connie Van Fleet and Danny P. Wallace
The I-word: Semantics and Substance in Library and Information Studies Education

The Alert Collector
Diane Zabel, Editor
Making Sense of Next Big Things in Science: The Promise of Proteomics
Tony Stankus, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Alaska Resources Library and Information Services: Building Community in the Forty-Ninth State
Juli Braund-Allen and Daria O. Carle, Guest Columnists

Information Literacy and Instruction
Lori Arp and Beth S. Woodard, Editors
Recent Trends in Information Literacy and Instruction

Readers’ Advisory
Mary K. Chelton, Editor
Readers’ Advising for the Young SF, Fantasy, and Horror Reader
David G. Hartwell, Guest Columnist

Sessio Taurino

Connie Van Fleet and Danny P. Wallace, Editors
Where Is the Message? Contributions to Understanding Information Science, No. 2
Charles Anderson, Guest Columnist

ARTICLES

Understanding Faculty Information Needs: A Process in the Context of Service
Lynn Westbrook and Steven A. Tucker

The Accessibility of Web Pages for Mid-Sized College and University Libraries
Tim Spindler

Revising Ready Reference Sites: Listening to Users through Server Statistics and Query Logs
Theresa Mudrock

SOURCES

Databases, Carolyn J. Radcliff, Editor

Reference Books, Carolyn J. Radcliff, Editor

Professional Materials, Judith Dye, Editor

RUSA Update
Suzanne Sweeney

Volume 42, Number 1

From the Editors
Connie Van Fleet and Danny P. Wallace

The Alert Collector
Diane Zabel, Editor
The History of the American Colonies, 1585–1700
Matthew J. Wayman, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
The African-American Research Library and Cultural Center of the Broward County Library
Henrietta M. Smith, Guest Columnist

Off the Shelf and Onto the Web
Karen Diaz, Editor
How Familiar Is It Anymore? Bartlett’s Familiar Quotations Goes Digital
Joseph Yue, Guest Columnist

Readers’ Advisory
Mary K. Chelton, Editor
The History of FICTION-L
Roberta Johnson and Natalya Fishman, Guest Columnists

From Committees of RUSA
Best Free Reference Web Sites Fourth Annual List
RUSA Machine-Assisted Reference Section (MARS)

Sessio Taurino
Connie Van Fleet and Danny P. Wallace
Nightmares in Citation Analysis
Wallace Koehler, Guest Columnist

ARTICLES

Toward Developing Measures of the Impact of Library and Information Services
Joan C. Durrance and Karen E. Fisher-Pettigrew

Finger on the Pulse: Librarians Describe Evolving Reference Practice in an Increasingly Digital World
Joseph Janes and Chrystie Hill

Public Policy as a Factor Influencing Adult Lifelong Learning, Adult Literacy, and Public Libraries
Kathleen de la Peña McCook and Peggy Barber

SOURCES

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Sources Received but Not Reviewed

RUSA Update
Suzanne Sweeney, Editor

Volume 41, Number 4

From the Editors
Connie Van Fleet and Danny P. Wallace

The Alert Collector
Diane Zabel, Editor
E-Commerce: Resources for Doing Business on the Internet
Stephanie Jakle Movahedi-Lankarani, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Cultural Heritage Institutions and Community Building
Kathleen de la Peña McCook and Marla A. Jones, Guest Columnist

Off the Shelf and Onto the Web
Karen Diaz, Editor
When Reference Works Are Not Books: The New Edition of the Guide to Reference Books
Robert H. Kieft, Guest Columnist

Readers’ Advisory
Mary K. Chelton, Editor
Doing It Right: A Readers’ Advisory Program
Janet Nottingham, Guest Columnist

Current Issues
Connie Van Fleet and Danny P. Wallace, Editors
A Year inside Notable Books
Neal Wyatt, Guest Columnist

From Committees of RUSA
Cooperative Reference: Is There a Consortium Model?
Susan Curtis, Barbara Mann, and the Cooperative Reference Services Committee

ARTICLES

The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems
R. David Lankes and Pauline Shostack

Developing Web-Enhanced Learning for Information Fluency: A Liberal Arts College’s Perspective
Wenxian Zhang

Utilizing Web-Based Case Studies for Cutting-Edge Information Services Issues: A Pilot Study
Deborah L. Harrington and Xiaodong Li

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Sources Received but Not Reviewed

Index to Volume 41

RUSA Update
Suzanne Sweeney, Editor

Volume 41, Number 3

From the Editors
Connie Van Fleet and Danny P. Wallace

Letter to the Editors

The Alert Collector
Diane Zabel, Editor
When in Rome: A Rationale and Selection of Resources in International Business Etiquette and Intercultural Communication
Glenn S. McGuigan, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Service to Day Laborers: A Job Libraries Have Left Undone
Bruce Jensen, Guest Columnist

From Committees of RUSA
American Library Association Notable Books 2002
RUSA Notable Books Council
Outstanding Reference Sources: The 2002 Selection of Recent Titles
RUSA CODES Reference Sources Committee

Readers’ Advisory
Mary K. Chelton, Editor
The Adult Reading Round Table: Chicken Soup for Readers’ Advisors
Ted Balcom, Guest Columnist

ARTICLES

Use of an Academic Library Web Site Search Engine
Jody Condit Fagan

Internet Access and End-User Needs: Computer Use in an Academic Library
Jennifer Schwartz

A Decade of Digital Reference: 1991–2001
Carol Tenopir and Lisa Ennis

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Sources Received but Not Reviewed

RUSA Update
Suzanne Sweeney, Editor

Volume 41, Number 2

RUSA Guidelines
Guidelines for Liaison Work in Managing Collections and Services
Guidelines for Medical, Legal, and Business Information Service Responses
Guidelines for the Preparation of a Bibliography

The Alert Collector
Diane Zabel, Editor
Comparative Elections: Building a Basic Reference Collection
James E. Nalen, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Authentic Discourse as a Means of Connection Between Public Library Services Responses and Community Building Initiaties

Off the Shelf and Onto the Web
Karen Diaz, Editor
In Search of the Right Formula: Encyclopedia Britannica Ventures from Print to Online to Both
Susan E. Clark, Guest Columnist

Readers’ Advisory
Mary K. Chelton, Editor
Readers’ Advisory Web Sites
Ricki Nordmeyer, Guest Columnist

From Committees of RUSA
Serving Business Distance Education Students: A Checklist for Librarians
Business Reference and Services Section

ARTICLES

General Information Seeking in Changing Times: A Focus Group Study
Nancy J. Young and Marilyn Von Seggern

E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library
Carol A. Powell and Pamela S. Bradigan

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Sources Received but Not Reviewed

Volume 41, Number 1

From the Editors
Connie Van Fleet and Danny P. Wallace

The Alert Collector
Diane Zabel, Editor
GIS in Business
James Galbraith and Bryna R. Coonin, Guest Columnists

Community Building
Kathleen de la Peña McCook, Editor
Collaboration Generates Synergy: Saint Paul Public Library, the College of St. Catherine, and the “Family Place” Program
Carol P. Johnson, Ginny Brodeen, Helen Humeston, and Rebecca McGee, Guest Columnists

Off the Shelf and onto the Web
Karen R. Diaz, Editor
Hot Topics on the Web: Strategies for Research
Karen R. Diaz, and Nancy O’Hanlon, Guest Columnist

Readers’ Advisory
When Oprah Meets E-mail: Virtual Book Clubs
Mary K. Chelton, Editor

From Committees of RUSA
Best Free Reference Web Sites: Third Annual List
RUSA Machine-Assisted Reference Section (MARS)
View the online version of this list

ARTICLES

Reference and Information Services for Young Adults A Research Study of Public Libraries in New Jersey
Mark Winston and Kimberly Lione Paone

A New Classification for Reference Statistics
Debra G. Warner

A Comparison of the Usefulness of IBZ and Francis for Historical Research
Jennalyn W. Tellman

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Sources Received but Not Reviewed

Volume 40, Number 4

From the Editors
Connie Van Fleet and Danny P. Wallace

Interlibrary Loan Code for the United States

Explanatory Supplement for Use with the Interlibrary Loan Code for the United States
RUSA Interlibrary Loan Committee

Letter to the Editor of the Alert Collector

The Alert Collector
Diane Zabel, Editor
Crisis Intervention in Public Schools:
Building a Collection for Parents and Professionals
David C. Duggar, Guest Columnist

Community Building
Kathleen de la Peña McCook, Editor
Community Indicators, Genuine Progress, and the Gold Billion
Kathleen de la Peña McCook, and Kristen Brand, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Editor
Evolution of a Reference Source
Judith Overmier, Guest Columnist

From Committees of RUSA
Best Bibliographies in History
RUSA Bibliography and Indexes Committee
RUSA Review Underway: Your Survey Responses
Denise Beaubien Bennett and the RUSA Organization Committee

ARTICLES

Statistical Significance: How It Signifies in Statistics Reference
David Gerhan

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Professional Materials
Judith Dye, Editor

Volume 40, Number 3

From the Editors
Connie Van Fleet and Danny P. Wallace

Current Issues
Connie Van Fleet and Danny P. Wallace, Editors
Declining That Invitation: A Response to Jerry Campbell
Steven W. Sowards, Guest Columnist

The Alert Collector
Diane Zabel, Editor
The Alert Taxpayer: Building a Taxation Collection
Gary W. White, guest columnist, and Diane Zabel

Community Building
Kathleen de la Peña McCook, Editor
Community Building and Latino Families
Marcela Villagrán, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Editor
Searching the MLA International Bibliography: All, Nothing, or Something Between?
Harriet Alexander, Guest Columnist

Readers’ Advisory
Mary K. Chelton, Editor
Weeding the Fiction Collection: Or, Should I Dump Peyton Place?
Merle Jacob, Guest Columnist

From Committees of RUSA
Users’ Information-Seeking Behavior User Access to Services Committee
RUSA Machine-Assisted Reference Section (MARS)
American Library Association Notable Books
2001 RUSA Notable Books Council 253
Outstanding Reference Sources: The 2001 Selection of Recent Titles
RUSA Reference Sources Committee

ARTICLES

Information Seeking in Theory and Practice: Rethinking Public Services in Libraries
John M. Budd

Adoption Searchers Use of Libraries: A Pilot Descriptive Study
Mary K. Chelton, Roberta Brody, and Donna Crosslin

SOURCES

Databases
Carolyn J. Radcliff, Editor

Reference Books
Carolyn J. Radcliff, Editor

Second Look

Professional Materials
Judith Dye, Editor

Volume 40, Number 2

From the Editors
Connie Van Fleet and Danny P. Wallace

Guidelines for Information Services

Guidelines for Medical, Legal, and Business Responses at General Reference Desks

The Alert Collector
Diane Zabel, Editor
Recent Reference Sources in Islam: Building a Core Collection*
Daniel C. Mack, Guest Columnist
* WARNING: We've learned that one of the Web addresses (URL) given in the bibliography (www.introductiontoislam.com) is no longer what the author originally encountered when researching this article. The domain appears to have been purchased by a company selling adult-oriented material, and that people should be aware of this before entering the site. We would also appreciate any information whether the original "Introduction to Islam" site has a new domain name. We apologize for this unfortunate situation.

Community Building
Kathleen de la Peña McCook, Editor
Service Integration and Libraries: Will 2-1-1 be the Catalyst for Renewal?

Off the Shelf and onto the Web
Karen R. Diaz, Editor
The Invisible Web: Navigating the Web outside Traditional Search Engines

Readers’ Advisory
Mary K. Chelton, Editor
Talking with Readers: A Competency Based Approach to Readers’ Advisory Service
Duncan Smith, Guest Columnist

From Committees of RUSA
Time to Turn the Page: Library Education for Readers’ Advisory Services
Dana Watson and RUSA CODES Readers’ Advisory Committee

Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2
Catherine Sheldrick Ross and Kirsti Nilsen

Measuring the Accessibility of Public Library Home Pages
Erica B. Lilly and Connie Van Fleet

The Effects of Life Satisfaction and Job Satisfaction on Reference Librarians and Their Work
Marie B. Landry

SOURCES

Databases
Carolyn Radcliff, Editor

Reference Books
Carolyn Radcliff, Editor

Professional Material
Judith Dye, Editor

Volume 40, Number 1

Resolution of Appreciation for Gail A. Schlachter, RUSQ Editor, 1997–2000

From the Editors
Connie Van Fleet and Danny P. Wallace

2000 RUSA Awards

The Alert Collector
Diane Zabel, Editor
How to Buy for the Children of the Night: Building a Collection on Vampire Myths
Janet T. O'Keefe, Guest Columnist

Community Building
Kathleen De La Peña Mccook, Editor
Librarians and Comprehensive Community Initiatives

Off the Shelf and onto the Web
Karen R. Diaz, Editor
Great Expectations: Or, Where Do They Get These Ideas?
Kimberley Robles Smith, Guest Columnist

From the Committees of RUSA
Best Free Reference Web Sites
Machine-Assisted Reference Section (MARS)

ARTICLES

Database Use Patterns in Public Libraries
Carol Tenopir and Eleanor J. Read

A Comparison of Computer-Assisted Instruction and Classroom Bibliographic Instruction
Lucy Holman

Ready-Reference Resources and E-mail Reference on Academic ARL Web Sites
Kristine K. Stacy-Bates

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Professional Materials
Judith Dye, Editor

Volume 39, Number 4

From the Editor
Gail A. Schlachter

From the President
Peggy A. Seiden

Current Issues
Gail A. Schlachter, Column Editor
From Mild to Wild
Strategies for Promoting Academic Libraries to Undergraduates
Maureen Brunsdale, Guest Columnist

The Alert Collector
Diane Zabel
Resources for Searching Common Law Trademarks
Kevin R. Harwell, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
Transitioning from Print to Web
A Publisher's Perspective
Rachel E. Fenske, Guest Columnist

From the Committees of RUSA

Best Bibliographies in History
RUSA Bibliography and Indexes Committee

SPECIAL ISSUE ARTICLES
Digital Reference Services
Papers Based on the Virtual Reference Desk Conference

The Birth Cries of Digital Reference
An Introduction to This Special Issue
R. David Lankes

Quality Standards for Digital Reference Consortia
Abby Kasowitz, Blythe Bennett, and R. David Lankes

Virtual Reference Services: Directions and Agendas
Suzanne M. Gray

A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age
Joseph E. Straw

Moving Reference to the Web
Susan McGlamery and Steve Coffman

Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians
Myoung C. Wilson

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Professional Materials
Judith Dye, Editor

Index

Volume 39, Number 3

From the Editor
Gail A. Schlachter

Letter to the Editor

From the President
Peggy A. Seiden

Current Issues
Gail A. Schlachter, Column Editor
Clinging to Traditional Reference Services: An Open Invitation to Libref.com
Jerry D. Campbell, Guest Columnist

The Alert Collector
Diane Zabel, Column Editor
Scaling the Pyramids: Building a Collection on a Basic Foundation
Nancy Henry, Robin S. Bagby, Guest Columnists, and Diane Zabel

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
Building a Core Internet Reference Collection
Diane K. Kovacs, Guest Columnist

From the Committees of RUSA
American Library Association Notable Books 2000
RUSA Notable Books Council
Outstanding Reference Sources: The 2000 Selection of Recent Titles
RUSA Reference Sources Committee

ARTICLES

Electronic Mail Reference Services in the Public Library
Beth A. Garnsey and Ronald R. Powell

See, Hear, and Speak No Evil: A Content Approach to Evaluating Multicultural Multimedia Materials
Clara M. Chu

Head of Reference Positions in Academic Libraries: A Survey of Job Announcements from 1990 through 1999
Gary W. White

“Linkrot” and the Usefulness of Web Site Bibliographics
Mary K. Taylor and Diane Hudson

Virtual Classroom, Virtual Library: Library Services for an Online Writing Laboratory
Barbara J. D’Angelo and Barry M. Maid

SOURCES

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Instructions to Authors

Volume 39, Number 2

Current Issues
Gail A. Schlachter, Column Editor
Product Management: A New Skill for Reference Librarians?
Rebecca A. Smith, Guest Columnist

The Alert Collector
Diane Zabel, Column Editor
Look Who’s Fifty: Building a Collection for Your Aging Baby Boomers

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
Spanish Reference on the Web
A. Gisela Díaz, Guest Columnist

ARTICLES

The Changing Nature of Reference and Information Services: Predictions and Realities
Donald G. Frank, Katharine L. Calhoun, W. Bruce Henson, M. Leslie Madden, and Gregory K. Raschke

Usage-Based Staffing of the Reference Desk: A Statistical Approach
Russell F. Dennison

When Quantitative Analysis Lies behind a Reference Question
David R. Gerhan

A Survey of Internet Searches and Their Results
Andy Barnett

SOURCES

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Volume 39, Number 1

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
The Best of the Best: Ranking and Rating Digital Reference Resources

From the Committees of RUSA
Guidelines for Developing Beginning Genealogical Collections and Services
Library Services to Older Adults Guidelines
Best Free Reference Web Sites

ARTICLES

Visualizing the Configuration of Scientific Literature: A Study of Disciplinary Relationships
Linda G. Ackerson

Imposed versus Self-Generated Questions: Implications for Reference Practice
Melissa Gross

Teaching Web-Based Full-Text Databases: New Concepts from a New Technology
Deborah Bernnard and Yolanda Hollingsworth

Reference Work and the Value of Reading Newspapers: An Unobtrusive Study of Telephone Reference Service
Juris Dilevko and Elizabeth Dolan

SOURCES

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Volume 38, Number 4

From the Editor
Gail A. Schlachter
The Ten Commandments, Steve Case, and Reference Service: Part 2

From the President
Jo Bell Whitlach
Enhancing the Quality of Reference Services for the 21st Century: Part 4

The Exchange
Charles R. Anderson, Column Editor
The Immortal Ten
Index

Adult Services
Neal Baker, Column Editor
James A. Michener Special Collection, University of Northern Colorado Libraries
Mary L. Linscome, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
Internet Scout Project: Promoting Resource Discovery for Research and Discovery Amy Tracy Wells, Guest Columnist

From the Committees of RUSA
Best Bibliographies in History

RUSA Awards News

ARTICLES

Do Librarians Understand the Subject Headings in Library Catalogs?
Karen M. Drabenstott, Schelle Simcox, and Marie Williams

Application of the Cognitive Interview by the Reference Librarian
Janette Moody and Elizabeth Carter

Designing an Active Reference Service Point
Lisa R. Bartle

SOURCES

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Index to Volume 38

Volume 38, Number 3

From the President
Jo Bell Whitlach
Enhancing the Quality of Reference Services for the 21st Century: Part 3

Current Issues
Gail A. Schlachter, Column Editor
Where is the Line?
Legal Reference Service and the Unauthorized Practice of Law (UPL)—Some Guides that Might Help
Wendi Arant and Brian Carpenter, Guest Columnists

The Exchange
Charles R. Anderson, Column Editor
Reference 2000
Index

Adult Services
Neal Baker, Column Editor
The New Americans Program: Part 2
Fred J. Gitner, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
Web Search Engines Evolve to Meet the Challenges
Nancy O’Hanlon, Guest Columnist

From the Committees of RUSA
American Library Association Notable Books 1999
Outstanding Reference Sources: The 1999 Selection of Recent Titles

ARTICLES

A Multimodal Approach to Enhancing Memory in Reference Service
Brian Quinn

The False Focus in Online Searching: The Particular Case of Undergraduates Seeking Information for Course Assignments in the Humanities and Social Sciences
Lynn Kennedy, Charles Cole, and Susan Carter

Structural and Theoretical Constraints on Reference Service in a High School Library Media Center
Mary K. Chelton

Self-Efficacy and the Search for Government Information: Small-Business Executives
Wen-Hua Ren

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Second Look

Volume 38, Number 2

From the President
Jo Bell Whitlach
Enhancing the Quality of Reference Services for the 21st Century: Part 2

Current Issues
Gail A. Schlachter, Column Editor
Encyclopedias and the Cult of Entertainment
James Rettig, Guest Columnist

The Exchange
Charles R. Anderson, Column Editor
Proactive Reference
Index

Adult Services
Neal Baker, Column Editor

The Alert Collector
Tony Stankus, Column Editor
The New Americans Program: Twenty-one Years of Successful Partnerships Serving Diverse and Changing Communities
Fred J. Gitner, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor

ARTICLES

The Internet and Reference Services: A Real-World Test of Internet Utility
Joseph R. Zumalt and Robert W. Pasicznyuk

Teaching Information Competency as a Third Language: A New Model for Library Instruction
Lia D. Kamhi-Stein and Alan Paul Stein

Reference Service for Maps: Access and the Catalog Record
Elka Tenner and Katherine H. Weimer

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Volume 38, Number 1

From the Editor
Gail A. Schlachter

From the President
Jo Bell Whitlach
Enhancing the Quality of Reference Services for the 21st Century

Current Issues
Gail A. Schlachter, Column Editor
Do Birds Fly? Some Thoughts after the Library of Congress Institute on "Reference Service in a Digital Age"
Diane Kresh and Linda Arret, Guest Columnists

The Exchange
Charles Anderson, Column Editor
Universal Access—Free and Open Access—It Depends . . .
Index

Adult Services
Neal Baker, Column Editor
Providing Access to Three-Dimensional Collections
Michael C. Jarrell, Guest Columnist

The Alert Collector
Tony Stankus, Column Editor
More Than Profits: Selected Resources in Socially Responsible Investing
Joseph A. Larose, Guest Columnist

Off the Shelf and onto the Web
Karen R. Diaz, Column Editor
The Role of the Library Web Site: A Step Beyond Deli Sandwiches

ARTICLES

Introduction
Anne Grodzins Lipow

Information Ecologies: Highlights of the Keynote Address
Bonnie A. Nardi

http:digiref.scenarios.issues
Janice T. Koyama

Reference Service, Human Nature, Copyright, and Offsite Service in a Digital Age
Thomas Mann

AskA’s: Lessons Learned from K-12 Digital Reference Services
R. David Lankes

Redefining Reference Services: Transitioning at One Public Library
Nancy K. Reger

Electronic Reference Services: Some Suggested Guidelines
Bernie Sloan

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials
Judith Dye, Editor

Volume 37, Number 4

From the Committees of RUSA
Best Bibliographies in History

ARTICLES

Proliferation and Categories of Intemet Directories: A Database of Intemet Subject Directories
Subash Gandhi

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Second Look

Professional Materials

Index to Volume 37

Volume 37, Number 3

From the Editor
Gail A. Schlachter

From the President of RUSA
Caroline Long

The Exchange
Charles R. Anderson, Editor
Quo Vadimus?
Index

Adult Services
Neal Baker, Editor;
“What I Want in a Faculty Member”
A Reference Librarian’s Perspective
Christine M. Larson, Guest Columnist

The Alert Collector
Tony Stankus, Editor
A Librarian’s Guide to Lupus
Joanne T. Correllus, Guest Columnist

Current Issues
Gail A. Schlachter, Editor
Freudian Dream Interpretation and the Reference Interview
David Isaacson, Guest Columnist

From the Committees of RUSA
American Library Association Notable Books, 1998
Outstanding Reference Sources, 1998
Guidelines for the Introduction of Electronic Information Resources to Users

ARTICLES

The Things They Carry: Attitudes Towards, Opinions About, and Knowledge of Libraries and Research Among Incoming College Students
Bryn Geffert and Beth Christensen

The Imposed Query: Implications for Library Service Evaluation
Melissa Gross

Volume 37, Number 2

From the President of RUSA
Caroline Long

From the Editor
Gail A. Schlachter, Editor

Current Issues
Gail A. Schlachter, Editor
Thinking Out Loud: Who Will Give Reference Service in the Digital Environment?
Anne Grodzins Lipow, Guest Editor

The Exchange
Charles R. Anderson, Editor
Index

Adult Services
Neal Baker, Editor
“What I Want in a Librarian”: One New Faculty Member’s Perspective
Althea D. Stahl, Guest Editor

The Alert Collector
Tony Stankus, Editor
U.S. Military Spending: A Survey of Analysis and Critique
Jim Kuhm and Stan Akers, Guest Editors

ARTICLES

The Readability of Medical Information on InfoTrac: Does It Meet the Needs of People with Low Literacy Skills?
Lynda M. Baker, Feleta L. Wilson, and Marge Kars

Identifying, Developing, and Marketing Library Services to Cooperative Extension Personnel
Betty Rozum and Kevin Brewer

Title Coverage of Seven Indexes to Religious Periodicals
Ruth Fenske and Nevin J. Mayer

The Smallest Academic Libraries in the United States and Electronic Technology
Joanna M. Burkhardt

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Professional Materials
Judith Dye, Editor

Volume 37, Number 1

From the President of RUSA
Caroline Long

From the Editor
Gail Schlachter

The Exchange
Charles R. Anderson, Editor
Index

Adult Services
Neal Baker, Editor
Steve McKinzie, Guest Editor

The Alert Collector
Tony Stankus, Editor; James M. Hutchinson and Melanie R. Kimball, Guest Editors

Current Issues
Gail Schlachter, Editor; Jay W. Stein, Guest Editor

RUSA Awards, 1997

Guidelines for Editors of Historical and Genealogical Bulletins and Family Newsletters

ARTICLES

Flip Charts at the OPAC: Using Transaction Log Analysis to Judge Their Effectiveness
Michel C. Atlas, Karen R. Little, and Michael O. Purcell

Library and Genealogical Society Cooperation in Developing Local Genealogical Services and Collections
Donald S. Litzer

Competing Agendas in Higher Education: Finding a Place for Information Literacy
Loanne Snavely and Natasha Cooper

Information Search Patterns of Business Communities: A Comparison Between Small and Medium-sized Businesses
Liwen Qiu Vaughan

SOURCES

Databases
David F. Kohl, Editor

Reference Books
David F. Kohl, Editor

Professional Materials
Judith Dye, Editor