Interlibrary Loan (ILL) 101

Monday, 10/3/2016 - Sunday, 10/30/2016

Recorded Live Sessions on Mon and Wed, 1-2p.m. Central Time

Register online now! Or, register by mail or fax by downloading the registration form (PDF format.)

Group registration information is available on the RUSA online learning page.

This online course will provide new interlibrary loan (ILL) practitioners and those that need a refresher with a broad overview of interlibrary loan (ILL) policies, procedures, and practices. 

The course will be separated into four separate modules that cover the ILL process from both the borrowing and lending perspectives, copyright law and licensing impacts on ILL, and ILL resources and systems.  This course will cover both policies and procedures.  Each module will be taught by an ILL expert who will offer practical examples to support the concepts discussed in each section.  Each module will have a live, synchronous chat session for presentation and discussion as well as offline readings and assignments for a total commitment of roughly three hours per week for four weeks.

Learning Outcomes

Participants will learn standard practices, gain an overview of emerging trends, and practice writing policies for interlibrary borrowing and lending.

Who Should Attend

ILL managers and practitioners in all types of libraries, although primarily academic and public libraries, who are new to the field of interlibrary loan. This could include managers with many years of experience in other areas of librarianship, but who recently assumed ILL duties and need an introduction to the field. Several ILL workshops have been presented at ALA Midwinter conferences, and have typically attracted about 50 to 80 attendees each.


  • Megan Gaffney, coordinator of interlibrary loan and document delivery, University of Delaware
  • Tina Baich, interlibrary loan librarian, IUPUI University Library
  • Cindy Kristof, head of access services and associate professor, Kent State University
  • Collette Mak, head of resource access and delivery, University of Notre Dame, and formerly resource sharing product manager at OCLC



  • $130 for RUSA members
  • $175 for ALA members
  • $210 for non-ALA members
  • $100 for student members and retired members

How to Register

  • Online
  • By Fax: download, complete, and fax form (PDF format) to (312) 280-1538
  • By Mail: download, complete, and mail form (PDF format) to American Library Association, ATTN: MACS/Online CE Registration, 50 E. Huron Street, Chicago, IL 60611

Tech Requirements

ALA will use Moodle for all online educational courses. Learn more about Moodle at

The Moodle login instructions will be sent the Friday before the start date. The course site will remain open one week after the end date for students to complete any assignments and submit the course evaluation survey.

***The live sessions will be offered using Adobe Connect. Please ensure that you have Adobe Flash Player Version 10.1 or later on your computer. Audio for these sessions will be streamed over computer speakers and via a teleconference line. You will be able to ask questions and interact with the presenter and other webinar participants via chat.

You can test your settings to verify that your computer is configured properly to participate in the live sessions.

You will receive access instructions from Andrea by Friday. If you registered after Friday morning, you should have the instructions by Monday morning.


Questions about your registration should be directed to Technical questions about the webinar should be directed to Andrea Hill, RUSA Web Manager, at 

Thank you and we look forward to your participation!