Emotional intelligence (EI) is an indispensable skill that can help you and your staff communicate more effectively and help foster a more inclusive library environment. EI is a trait that can be cultivated, and in this four-week course, we will discuss theories about developing emotionally intelligent staff through training, mentoring, and succession planning. The theories and recommended philosophies and practices of EI will encompass and blend new concepts into existing and widely valued literature and theorists from both the business sector and within the library science field.
Topics covered include staff selection, developing skills and competencies, benefits and rewards, and managing change. In the first week, we'll cover the hiring process from writing a job description to posting, interviewing, and hiring. As manager and an emerging EI expert, you will learn to develop soft and technical skills in your employees while introducing theory and practicalities of defining and developing core competences in your staff. Because the process of creating an emotionally intelligent organization seems daunting, we will outline what benefits EI brings so that we have end goals in mind. Finally, the challenges of change management will be discussed.
By participating in this course, you will
- Better your selection skills for new hires
- Improve development of soft-skills in employees
- Understand the benefits and challenges of EI, including within the change management sphere
Benefits of Participating in eLearning from RUSA:
- Learn directly from subject matter experts and gain essential skills for your professional growth
- Your purchase helps fund advocacy, awareness, and accreditation programs for library professionals
- You help support RUSA, which is a leading advocate group for library resources and information services and collections.
Who Should Attend
This class is intended for both new and experienced library managers and department heads or those aspiring to become so.
Debra Lucas has been the Head of Reference and Interlibrary Loan at D’Youville College in Buffalo, NY, since 2002. She is the author of Marketing the 21st Century Library: the Time is Now, published by Chandos, an imprint of Elsevier. She has been an online instructor in Library Studies since 2012.
Her book chapters appear in Middle Management in Academic and Public Libraries (2011) and the 21st Century Handbook of Anthropology (2010). Dozens of encyclopedia articles appear in the Encyclopedia of Power (2011), the Encyclopedia of Time (2009), the Encyclopedia of Anthropology (2005), and the 20th Century Encyclopedia of Pop Culture (2000). She has also published academic journal articles in Collaborative Librarianship (2011), the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve (2009), and the Journal of Library and Information Science (2007). Additionally, she served as an editor for the Journal of Library Innovation.
At D’Youville and in the surrounding communities, she routinely guest lectures in the field of librarianship and research (2007-). She graduated from the Western New York Library Resources Council Leadership Institute (2006-2007) and also was a Leadership Institute Graduation Keynote Speaker (2009). Currently she is completing studies to become a faculty governance senate parliamentarian and is writing her first fictional novel. She was awarded a Sabbatical in 2014, a Fellowship Award in 2015-2016, and was then promoted to full-librarian in 2016.
She resides in Snyder, NY with her college aged son.
- $130 for RUSA members
- $175 for ALA members
- $210 for non-ALA members
- $100 for student members and retired members
How to Register
- By Fax: download, complete and fax form (PDF Format) to (312) 280-1538
- By Mail: download, complete and fax form (PDF Format) to American Library Association, ATTN: MACS/Online CE Registration, 50 E. Huron Street, Chicago, IL 60611