Reference Interview 101

Next Session: April 21 - May 30, 2014

Register online now! Or, register by mail or fax by downloading the registration form (PDF format.)

Course Objectives and Description

Reference Interview is a comprehensive course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images, audio, and video, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

Reference Interview is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. The topics covered are introductory in nature. Class segments are geared to cover issues of interest to staff in all types of libraries.

Course Outline

  • Module 1: Introduction
  • Module 2: Reference Evaluation
  • Module 3: Behavioral Guidelines
  • Module 4: Approachability
  • Module 5: The Reference Interview Environment
  • Module 6: Questioning and Listening Techniques
  • Module 7: The Reference Interview: Dialogues
  • Module 8: The Reference Interview: Follow-up

Course Format

Beginning in 2008, ALA will use Moodle for all online educational courses. Learn more about Moodle at www.moodle.org.

The Moodle login instructions will be sent the Friday before the start date. The course site will remain open one week after the end date for students to complete any assignments and submit the course evaluation survey.

Instructor

David Tyckoson has 30 years of experience in academic libraries. He is currently the Associate Dean at the Henry Madden Library, California State University, Fresno. Past positions include serving as Head of the Reference Department at SUNY-Albany, Reference Librarian at Iowa State University, and Science Librarian at Miami University (Ohio). Tyckoson has also taught in the Graduate Library schools at SUNY-Albany and the University of Illinois.

In addition, Tyckoson is the immediate Past-President of RUSA. He has written extensively on libraries and reference services, having published over 75 journal articles and book chapters. He has presented at over 60 conferences and was awarded the 2005 Isadore Gilbert Mudge Award for distinguished contribution to reference librarianship.

Registration Information

Registration limit for each session: 30

Registrations for this session will no longer be accepted once the 30 student limit is reached.

Registration Fees:

  • $130 for RUSA members
  • $175 for ALA members
  • $210 for non-ALA members
  • $100 for student members and retired members

How to Register:

  • Online
  • By Fax: download, complete, and fax form (PDF format) to (312) 280-1538
  • By Mail: download, complete, and mail form (PDF format) to American Library Association, ATTN: MACS/Online CE Registration, 50 E. Huron Street, Chicago, IL 60611