RSS Evaluation of Reference and User Services


To collect, analyze and disseminate information to the RUSA membership and profession on qualitative evaluation and quantitative measurements of service, which will be used to assist in responsible managerial planning and decision making in reference and adult services; to support research in this area.


Jason Kruse (Chair, July 1, 2014, to June 30, 2015)
Cynthia Robin Levine (Co-Chair, July 1, 2013, to June 30, 2015)
Paula R. Dempsey (Member, July 1, 2014, to June 30, 2016)
Rebecca Eve Graff (Member, July 1, 2013, to June 30, 2015)
Ms. Jerilyn Marshall (Member, July 1, 2014, to June 30, 2016)
Terri Tickle Miller (Member, July 1, 2014, to June 30, 2016)
Jane A. Stephens (Member, July 1, 2014, to June 30, 2016)
Mr. Nicholas Wyant (Member, July 1, 2013, to June 30, 2015)

Displaying active committee roster as of 03/28/2015. Last retrieved on 03/28/2015. Members can log in to view full contact information for committee members.


See RUSA or Section Bylaws.


See Committee Charge.

Get Involved

ALA values committed and active committee members. Qualified members are welcome to volunteer to serve on [insert committee name here]. Committee members must have an interest in the work of the committee; be able to attend Annual Conferences and Midwinter Meetings to participate in the meetings and activities of the committee; and be able to work between conferences via e-mail and ALA Connect. Express your interest in serving on this or other committees by filling out an application form. Appointments take place once a year, during the spring. Committee service usually begins following Annual Conference, about July 1.

Staff Liaison

Andrea Hill
Web Services Mgr.