ALA Citation Generator

"Measuring and Assessing Reference Services and Resources: A Guide", American Library Association, December 11, 2007.

http://www.ala.org/rusa/sections/rss/rsssection/rsscomm/evaluationofref/measrefguide (Accessed October 20, 2017)

Document ID: 7cb03f64-faa3-5334-81d6-cf01f302bd42