Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
| Title | Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library. |
| Publication Type | Journal Article |
| Year of Publication | 1999 |
| Authors | Harless, DW, Allen, FR |
| Journal | College & Research Libraries |
| Volume | 60 |
| Issue | 1 |
| Pagination | 56 - 69 |
| Date Published | 1999/// |
| ISBN Number | 0010-0870 |
| Abstract | Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW) |
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