Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.

TitleUsing the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
Publication TypeJournal Article
Year of Publication1999
AuthorsHarless, DW, Allen, FR
JournalCollege & Research Libraries
Volume60
Issue1
Pagination56 - 69
Date Published1999///
ISBN Number0010-0870
AbstractDescribes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)