PLA Service Response Workbook: Connect to the Online World: Public Internet Access

Residents will have high-speed access to the digital world with no unnecessary restrictions or fees to ensure that everyone can take advantage of the ever-growing resources and services available through the Internet.

Is helping residents in your community to Connect to the Online World a service priority in your library now? Do you think it may become a service priority in the future? What types of services and programs might you provide to support this priority? In this PLA Service Response Workbook you will find tools to assess your current services in this area and to identify what would be required to expand those services.

Who Should Purchase

Library directors, managers and staff responsible for making decisions about which service priorities are implemented in the library.


This is a self-directed online workbook.


How to Register

Purchase from the ALA Store.

The purchase includes instructions in the form of a digital download. This digital download contains a link to the the Service Response Workbook on the ALA Online Learning site, and an “enrollment key,” a one-time password you will need to begin the workbook. Once you begin the workbook you’ll have access to it for one year.


Amy Sargent Lundy
50 E. Huron St.
Chicago, IL 60611