On Life Support, But Not Dead Yet! Revitalizing Reference for the 21st Century On-Demand Webinar

PLA On-Demand Webinars logoYou’ve heard it—reference transactions are down. Expensive resources aren’t used. Librarians feel their skills are underutilized. What can we do? Don’t give up! Innovative libraries are finding ways to revitalize their reference departments by shifting attitudes, changing their collection philosophies and service models, and pioneering new services. Learn proven methods for reinvigorating reference service and find out what you can do to make reference one of the centerpieces of your library again.

This archived webinar was originally presented November 15, 2012, as part of the "PLA Conference Webinar Series: Three Top Programs from PLA 2012."

Running time: 1 hour, 8 minutes

Learning Outcomes

At the conclusion of this on-demand webinar, participants will:

  • Be able to devise strategies to increase the exposure of their reference staff
  • Understand how to redefine the role of the reference department within their library
  • Know specific ideas for programs and services designed to increase the number of reference transactions

Who Should Purchase

Reference services staff; public library staff who serve adults.

Instructors

Celeste Choate is associate director of Services, Collections and Access, Ann Arbor (Mich.) District Library.

Jason KuhlJason Kuhl is executive director of the Arlington Heights (Ill.) Memorial Library.  Prior to assuming his current position, he served as AHML’s information services manager and later its library operations director.  He began his professional career with the St. Louis County Library, where he held various branch management positions.  Jason has worked in libraries for 18 years and received his MLS from the University of Illinois in 1999.


Richard KongRichard Kong is the digital services manager at Arlington Heights (Ill.) Memorial Library. In 2006, he received his MSI from the University of Michigan. He participated in the first ALA Emerging Leaders class in 2007 and was named one of Library Journal’s Movers & Shakers in 2012. He tweets as @kongtemplation and infrequently blogs at http://richardkong.com.


Dates & Times

Available 24/7

Continuing Education Credits

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.

Fee

Individual

  • $28 each (less 10% discount for ALA/PLA members)

Group

  • $119 each (less 10% discount for ALA/PLA members)

If access to this on-demand webinar will be shared with multiple people—viewing either on an individual basis or gathered together in a single location—then the group rate applies.

This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.

Technical Requirements

To playback this on-demand webinar you should have the newest version of Adobe Flash Player installed and Javascript enabled in your web browser. A fast Internet connection and computer is recommended.

We suggest that groups, especially larger groups, plan ahead to use an LCD/LED projector in the room to project the webinar recording. Groups will also want to have speakers capable of amplifying the webinar audio for the entire room.

How to Purchase

Purchase from the ALA Store:

If access to this on-demand webinar will be shared with multiple people—viewing either on an individual basis or gathered together in a single location—then the group rate applies.

The purchase of this on-demand webinar will include instructions and a password to access the archived recording of the webinar. You'll have access to the on-demand webinar for one year from date of purchase.

This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.

Contact

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org, or call 800-545-2433 ext. 5PLA.