E-Books and Customer Service at Your Library

On-DemandMultiple

PLA On-Demand Webinars logoHow can you improve your patrons’ e-book experience at your library? This on-demand webinar looks at library customer service related to e-books. Presenters detail ways to improve your library’s website in order to optimize the e-book lending experience; discuss ideas for improving the e-book experience inside the library; give an overview of e-book programming ideas from different libraries; and share proven marketing ideas.

This archived webinar was originally presented May 1, 2012, as part of "Public Librarian’s Guide to E-Books: A PLA Webinar Series."

Running time: 1 hour, 9 minutes

Learning Outcomes

At the conclusion of this on-demand webinar, participants will:

  • Learn tips for improving their library’s customer service related to e-books
  • Understand how to optimize the patron e-book borrowing experience both inside the library and via the library’s website
  • Have new e-book programming ideas
  • Learn proven marketing ideas to implement

Who Should Attend

Public librarians who are looking for ideas and tips to improve customer service related to the patron e-book borrowing and lending experience.

Instructors

Leah L. White is a reader services librarian at the Northbrook (Ill.) Public Library and a 2012 Library Journal Mover and Shaker. She is a member of the Adult Reading Round Table Steering Committee and the Reference Librarians Association Continuing Education Planning Committee. Leah graduated from Dominican University with her master of library and information science in 2008 and co-founded the Chicago Deskset. She loves comic books, science fiction, fantasy, and video games, and is passionate about helping library workers think about what’s next for libraries. You can follow her on Twitter: @leahlibrarian.

Gwyneth Stupar has worked in libraries for the past 13 years, as a librarian for 6. She has worked in archives and public libraries both at busy public service desks and behind the scenes. When she is not saving the library world, she is volunteering at the largest railway museum in the country, the Illinois Railway Museum in Union, Ill. She is proud to serve as reference and web services librarian at the Northbrook (Ill.) Public Library.

Registration

Cost

This on-demand webinar is available 24/7 for viewing at your convenience. You'll have access to this on-demand webinar for one year from date of purchase.

Individual

  • $28 each (less 10% discount for ALA/PLA members)

Group

  • $119 each (less 10% discount for ALA/PLA members)

If access to this on-demand webinar will be shared with multiple people—viewing either on an individual basis or gathered together in a single location—then the group rate applies.

This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.

How to Register

Purchase from the ALA Store:

If access to this on-demand webinar will be shared with multiple people—viewing either on an individual basis or gathered together in a single location—then the group rate applies.

The purchase of this on-demand webinar will include instructions and a password to access the archived recording of the webinar. You'll have access to the on-demand webinar for one year from date of purchase.

This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.

Tech Requirements

To playback this on-demand webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended..

We suggest that groups, especially larger groups, plan ahead to use an LCD/LED projector in the room to project the webinar recording. Groups will also want to have speakers capable of amplifying the webinar audio for the entire room.

Credits

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.

Contact

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org, or call 800-545-2433 ext. 5PLA.