The Accidental Public Library Technology Trainer

The Accidental Public Library Technology TrainerAccidental technology trainers find themselves unexpectedly responsible for technology training—in labs, classrooms, or one-on-one with users or staff. Every library is providing some kind of technology training these days. Even if you are just answering questions “on-the-fly,” an organized approach will result in better service and save time and money.

In this four-week blended learning course, you'll learn great tools and techniques, solutions to the most common concerns of library technology trainers, and helpful, personalized advice from many years of coordinating and providing training for public libraries. Through a combination of live webinars, independent assignments, and online discussions, you’ll discover how to best help participants learn, how to save time planning and designing training, how to create an interactive learning experience, and how to best communicate about technology.

For a complete course description, please review the course syllabus.

Learning Outcomes

At the end of the conclusion of this four-week course, participants will be able to:

  • Understand and apply learning principles;
  • Incorporate hands-on activities that increase learning and retention;
  • Effectively organize, design, and plan training; and
  • Apply best training practices from other libraries and experienced trainers.

Who Should Attend

Public library staff who are responsible for providing technology training—in groups or one-on-one—to patrons or library staff; library staff responsible for managing library technology trainers; library staff who are responsible for providing training of any kind, including digital literacy.


Stephanie Gerding, moderatorStephanie Gerding is a librarian, author, and trainer with over 15 years of professional experience working with libraries, nonprofit, and government organizations. As an independent library consultant, Stephanie plans and conducts training for thousands of participants around the world in grants, technology, train-the-trainer, digital literacy, planning, advocacy, and online training topics. She has managed statewide training programs at New Mexico and Arizona State Libraries, worked as a library trainer for the Bill & Melinda Gates Foundation, taught graduate-level online courses, and is a certified trainer for the Public Library Association. She is the Training and Outreach consultant for TechSoup for Libraries. Stephanie is an author of three books, including The Accidental Technology Trainer and Winning Grants.  She lives in Seattle, Washington with her husband and charming seven-year old daughter.

Dates & Times

Four-week course, September 8–October 3, 2014.

For complete course description, please review the course syllabus.

Certificate of Completion

Participants who complete the course work will receive a certificate for 10 hours of participation.


  • PLA Personal Member: $139.00
  • ALA Personal Member: $169.00
  • Nonmember: $199.00

Technical Requirements


This online course will be offered on the Moodle e-learning platform.


The course will also include two interactive webinars that will be presented using the WebEx platform. You may listen to the audio portion of each webinar via your computer's speakers, headphones plugged into your computer's audio jack or USB port; or by dialing in with your telephone (your carrier's charges may apply) or Skype (by following the process outlined by Skype to place calls to land lines).

Although no microphone is required, participant interaction during each webinar may be by voice instead of text-based chat if all participants are able to access the audio via VoIP and have either a microphone or headset with microphone.

How to Register

REGISTRATION FOR THIS ONLINE COURSE IS CLOSED. Due to technical preparations for the online course we are unable to process any registrations at this time.


Amy Sargent Lundy, Manager of Professional Development
800-545-2433 ext. 5024