Performance Measurement

Library User Survey Templates & How-Tos
Website: Library Research Service
http://www.lrs.org/library-user-surveys-on-the-web/
LRS free survey templates for programs and events and ways to administer them.

Measuring Quality: Performance Measurement in Libraries, 2nd revised edition, 2007
Book: International Federation of Library Associations and Institutions
http://www.ifla.org/publications/ifla-publications-series-127
Edited by Roswitha Poll & Peter de Boekhorst, the 2nd revised edition was expanded to include information on public libraries as well as academic.

Performance Measurement
Website: Public Library Association
http://www.ala.org/pla/initiatives/performancemeasurement
An introduction, background, and history of PLA's performance measurement initiative, Project Outcome.

Project Outcome: Measuring the True Impact of Public Libraries
Website: Public Library Assocation
http://www.projectoutcome.org
PLA’s Project Outcome performance measurement tool along with current offerings, surveys, the ability to compare data, and much more.