Library User Survey Templates & How-Tos
Website: Library Research Service
LRS free survey templates for programs and events and ways to administer them.
Measuring Quality: Performance Measurement in Libraries, 2nd revised edition, 2007
Book: International Federation of Library Associations and Institutions
Edited by Roswitha Poll & Peter de Boekhorst, the 2nd revised edition was expanded to include information on public libraries as well as academic.
Website: Public Library Association
An introduction, background, and history of PLA's performance measurement initiative, Project Outcome.
Project Outcome: Measuring the True Impact of Public Libraries
Website: Public Library Assocation
PLA’s Project Outcome performance measurement tool along with current offerings, surveys, the ability to compare data, and much more.