Professional Competencies for Reference and User Services Librarians, January 26, 2003 (2016 revisions in progress)
Website: Reference and User Services Association
Guidelines to provide librarians, libraries, and information centers with a model statement of competencies essential for successful reference and user services librarians.
Public Services Sequence
Series of four self-paced courses that provide reference and public service training. Courses are free but require creation of a webjunction account.
Reference Services and Sources, October 12, 2016
Article: Elmer E. Rasmuson Library
Article on reference services, selecting the right reference source, types of reference sources, where and how to find reference sources, and reference sources available via the Web.