Measuring outcomes helps libraries answer the question, “What good did we do?” An outcome is a specific benefit that results from a library service or program. Outcomes can be quantitative or qualitative, and are often expressed as changes that individuals perceive in themselves.
Family engagement is all about enabling children and youth to be motivated, enthusiastic, and successful learners. Through this initiative PLA is helping its member libraries develop respectful partnerships that offer the information, guidance, and opportunities for families to be active in their children’s learning and development.
Community members come into public libraries every day, hoping to complete life tasks many of us take for granted, but lacking the basic computer skills to accomplish them. Through this initiative PLA is helping its member libraries meet their patrons’ need for training to compete in the digital economy.