Live Webinars Technical Support

Unable to install the WebEx add-on/extension?

If you don't have administrative rights to install software on your computer, then you can run a temporary application to join the webinar instead. When prompted to install the add-on or extension, instead click the "run a temporary application" link and follow the on-screen instructions. You do not need administrative rights to run the temporary application.

Examples of where you'll find the "run a temporary application" link:

"Run a temporary application" link at bottom of "Install Cisco WebEx add-on" screen in Chrome


"Run a temporary application" link at bottom of "Starting WebEx…" screen in Firefox


For additional assistance, please contact PLA staff at plawebinars@ala.org or 800-545-2433-5PLA (5752).