Tools for Building Online Banking Skills with Your Patrons

Thursday, 1/30/2020
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Online banking on a laptop computer

Houston and Queens Public Libraries offer the innovative financial wellbeing program Ready, Set, Bank℠, in partnership with Capital One, to meet the significant demand for senior digital skill development and financial wellbeing classes. This free webinar will show you how this program helps patrons navigate the world of online banking by providing hands-on demonstrations, video tutorials, and answers to questions about safeguarding personal information online, along with step-by-step guidance on how to manage a bank account on a computer or mobile device. The turnkey non-branded training also includes curriculum in Spanish (Listos, Clic, Avance℠) and instructor guides. Ready, Set, Bank shows what is possible when public and private partners work together to address and advance community priorities.

PLA thanks Capital One for its support of this webinar.

Capital One logo

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

  • Understand the important role that community partnerships play in increasing the capacity and effectiveness of libraries and advancing community priorities;
  • Host programs focused on financial wellbeing, such as Ready, Set, Bank, at their library; and
  • Identify and engage older adults who can benefit from financial wellbeing instruction for participation in library programs.

Who Should Attend

This free webinar is intended for public library staff with limited prior knowledge of digital financial wellbeing and related resources. It will be useful to front line staff as well as managers, administrators, and program planners.


Sharon FletcherSharon Fletcher is an administrative supervisor for the Houston (TX) Public Library’s Community Education, Partnerships and Initiatives Division. Sharon is responsible for managing several special projects and programs in support of the library’s core services. In addition to the LiftOff Houston Start-Up Business Plan Competition, she manages Ready, Set, Bank, which teaches seniors how to navigate the online and mobile world of banking.

Monique HectorMonique Hector, manager of the Job & Business Academy at Queens (NY) Public Library, has devoted almost all her professional life to public service. She has served the community for more than 11 years as a champion of entrepreneurship and workforce development, and as an advocate for the underserved. She is committed to innovation and providing solutions for those in need.

Mariadele Medellin PriestMariadele Medellin Priest is senior director for Capital One’s Community Development Banking team. Her responsibilities include directing national philanthropic programs related to affordable housing and bridging the digital divide. She manages a team of local grant makers and market managers across the country.

Nicole H. RobinsonNicole H. Robinson is deputy director of the Houston Public Library, the seventh largest public library system in the U.S. and the largest in Texas. Nicole is committed to making a difference in the lives of others and using ingenuity, adaptivity, and collaboration to cultivate and execute strategic solutions that move the organization, community, and city forward.



THIS WEBINAR IS FREE, BUT REGISTRATION IS REQUIRED AND SPACE IS LIMITED. You can register for this webinar until it begins, or until space is no longer available, whichever comes first. Please do not register unless you are sincere about attending the live webinar. Space is limited, and signing up and not attending may deprive someone else of the opportunity. Thank you for your cooperation.

How to Register

REGISTER NOW! On the next screen please scroll down to continue the online registration process.

If you have a physical or communication need that may affect your participation in this webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) at least two weeks prior to the webinar. Without prior notification of need, we cannot attempt to provide appropriate accommodations.

As a webinar registrant, you will receive follow-up correspondence from PLA specifically related to this webinar (including, but not limited to, instructions for accessing both the live webinar and its archived recording) as well as information about other PLA programs and resources. You may also receive relevant messages from our webinar partner or sponsor (if any). PLA will not sell this webinar’s registration list to any other outside parties. If a webinar sponsor chooses to communicate with you by e-mail, they are obligated to provide you with an opportunity to opt-out from future e-mails in compliance with the CAN-SPAM Act of 2003.

Personal Data Notification

The ALA (American Library Association and its units) and the ALA-APA (Allied Professional Association) (collectively “ALA”) use the personal data you provide to the ALA to process membership, inform you of products, services, conferences, education opportunities, events and for other purposes which are within the Association’s mission. To accomplish these actions, ALA contracts with third-parties who gather and process personal data to complete interactions such as online purchases, conference registration, and fulfillment. The personal data as provided is processed and stored as a legitimate Interest to the ALA in order to fulfill your requests for information and services from ALA.

For more information, review ALA’S PRIVACY POLICY at

Archived Recording

If you're unable to register for this webinar, an archived recording will be freely available typically within 1–3 business of the live event. Visit PLA On-Demand Webinars for more information.

Tech Requirements

This webinar will be presented using the Zoom platform. Please review Zoom technical requirements and support information, and test your connection.

Once you've joined the webinar, there are two ways to connect your audio: via computer (VoIP) or via telephone. No microphone is required. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by telephone via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.

Credits or CEUs

PLA does not award credit hours, or CEUs, but will provide a boilerplate certificate of completion for this webinar, which registrants—individuals and groups—can personalize as needed.


Questions about this webinar? Please contact us at or 800-545-2433 ext. 5PLA (5752).