These on-demand webinars are listed from most recent to oldest. See PLA On-Demand Webinars for general information about our on-demand webinars and a list of available topics.
It’s not always easy to provide “service with a smile.” Customers of all moods and personalities make their way into the library and require staff to have an extra dose of patience and fortitude. It helps to know what to look for, how to recognize your own response, and what steps to take if a situation grows tense. Learn how to manage the stress of a difficult moment and still deliver customer service you can be proud of.
Ever hesitated to lead an online meeting or webinar due to the pressure of holding people’s attention? Want to tune up your existing online presentation style? Register for PLA’s live, one-hour webinar and learn about the most effective ways to create and deliver an online presentation with confidence. We’ll discuss best practices to create your online “story” for your session and then talk about how you engage and work with your participants to leave them with a memorable experience and—even better—remember what you said!
There’s no denying that working in a public library today can get a little stressful. Join PLA and instructor Pat Wagner for some stress management ideas for public library staff that go beyond popping vitamins, watching funny movies, or drinking adult beverages. Topics include stress management myths, what works most of the time for most people, and what stress-relief activities reasonably can be held at the library, like brainstorming exercises and a stress quiz that can be shared with your public library co-workers and employees. — PREVIEW AVAILABLE
How do you respond when patrons ask why there aren't more e-books at the library? It's not an easy question. Turn your (and your patron's) frustration into action. View this archived recording of the free, 90-minute webinar and learn about two creative e-book campaigns initiated by libraries, as well as a comprehensive communications template kit to help you develop your own! You'll find new strategies for reaching out to your community members not only to explain why libraries have limited e-book collections but also to enlist their help in improving e-book access.
PLA is very excited to again offer this free on-demand webinar filled with reading recommendations guaranteed to make friends, family, and patrons smile and start turning pages. Nancy shares her recommendations of books for adults with some teen reads included. She also provides a downloadable handout of the recommendations so you can share them with your patrons. Combine Nancy’s irrepressible charm and undeniable knowledge, and you have an hour of fun and great ideas.
You’ve heard it—reference transactions are down. Expensive resources aren’t used. Librarians feel their skills are underutilized. What can we do? Don’t give up! Innovative libraries are finding ways to revitalize their reference departments by shifting attitudes, changing their collection philosophies and service models, and pioneering new services. Learn proven methods for reinvigorating reference service and find out what you can do to make reference one of the centerpieces of your library again.
People who visit the library infrequently—or those who don’t visit at all—present a special challenge to public library staff. It’s hard to identify why they don’t use the library, because they typically ignore surveys or focus groups. And without knowing what their needs are, it’s difficult to know what services and programs will attract them. Don’t give up! This on-demand webinar offers some basic techniques that can be used to gain insights about non-users and help you draw them into the library.
The mercurial state of public libraries’ relationship with e-books and their publishers is not always an easy issue to understand. This one-hour, on-demand webinar features a discussion of the current state of e-books with regards to public libraries and the publishing industry. Points cover current and best practices as well as what will be coming down the pike.
If you’re interested in learning more about screencasts and hearing tips on how to create them, this is the perfect on-demand webinar for you! Screencasts are excellent tools for demonstrating software, teaching computer skills, and visually sharing step-by-step navigation of websites and databases. They can be a powerful tool for all sizes of public libraries. Come learn how to design and produce killer screencasts for staff and public use, whether your targeted audience is a single person or an entire community.
It's easy to feel intimidated by the complexity of copyright issues, but copyright can be fun—and there are actually a few easy answers! Learning just a few basics can help you gain confidence to tackle some copyright issues head-on, and build a solid foundation for expanding your knowledge in the future.