These on-demand webinars are listed from most recent to oldest. See PLA On-Demand Webinars for general information about our on-demand webinars and a list of available topics.
You've heard of IQ and EQ, but what about CQ? Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior. Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact.
Enhance the customer experience by increasing staff engagement! Learn how the Plano Public Library created a cohesive customer service experience by training staff to share “just one thing” about the library. Staff became more comfortable with patron interactions and engaged with more people during outreach. This concept became a cornerstone to the Outreach & Engagement team’s training and communications. With this concept in place, specific staff were identified for different types of outreach events to address the needs of different communities in their city.
Public libraries are critical to their community’s health, serving as a go-to resource for individuals to access current and reliable health information. Public library staff have a deep understanding of the unique needs of their communities and the value of serving their patrons’ health needs. Now all they need is the data to prove just how valuable those services are. In this on-demand webinar, participants learn how Project Outcome’s new health survey help public libraries measure the success of health programs and services.
The 2018 class of ALA Emerging Leaders was charged with identifying data competency training resources for the Public Library Association. It has become increasingly important for library professionals to be able to gather, analyze and communicate data in order to navigate a data-rich world and make data-driven decisions related to funding, policies and other resources needed to support the communities you serve. Learn how the website created by the Emerging Leaders serves as a professional development guide that can help move library staff toward becoming more data competent.
As part of its ongoing work to support the public library’s role in creating healthy communities, PLA is offering new resources for libraries to help more Americans participate in the Open Enrollment period of the Affordable Care Act. The deadline to enroll is December 15, 2018. What is your library doing to help? This free on-demand webinar helps public library staff plan for how they can promote the deadlines, educate their communities, find certified enrollment assistance, and support patrons’ efforts to enroll successfully.
Outcome measurement is a way for libraries to assess their impact on the people they serve and helps libraries answer the question, “What good did we do?” In some instances, libraries may need to measure outcomes over a longer period of time to demonstrate the good they’re doing. Logic models are used to develop a sequence of steps needed to achieve a desired outcome and measure impact. This webinar will walk through the logic model process to help libraries identify short-term, intermediate, and long-term outcomes.
It’s never too early to start planning for next year’s summer learning programs! Measuring the outcomes of programs and services helps libraries with decision making, program improvements, advocacy, and funding requests. PLA staff gathered stories from libraries participating in Project Outcome to create implementation tips and best practices to help libraries feel confident implementing Summer Reading surveys next year. Learn how libraries have used the standardized Summer Reading surveys to measure the success of their summer learning programs and demonstrate their impact in the community.
Outcome measurement is a way for libraries to assess their impact on the people they serve and helps libraries answer the question, “What good did we do?” With a vast number of ways to collect outcomes, it may be overwhelming to identify which data collection methods to use. Choosing the methodology also depends on the library’s learning goals, time limitations, staff capacity and more. This on-demand webinar is designed to help libraries learn what methods are available to them, and the benefits and challenges to each. It highlights several methods, with an emphasis on focus groups.
Outcome measurement is a way for libraries to assess their impact on the people they serve and helps libraries answer the question, “What good did we do?” Libraries may need to measure outcomes for a variety of reasons—from measuring and improving impact, to better managing services and resources, to demonstrating a need for funding or other support. This on-demand webinar will help libraries develop their own outcome measures based on program goals and implement those measures through effective survey design.
Are you starting a partnership or have an existing partnership and want to measure the results of your combined efforts? A collaborative partnership is about having a common goal around better serving the ever-changing needs of your community and measuring outcomes can help you and your partner identify better ways to align your work to deliver more impactful community-based services. This on-demand webinar focuses on how to plan for collaborative outcome measurement with a partner, with a focus on partnerships between libraries and schools to stop the summer slide.