Tools for Building Digital Skills with Your Patrons and Staff

Thursday, 9/26/2019
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

A free DigitalLead webinar

Left half: Librarian or teacher helping children use computers; right half: woman using laptop sitting on steps outside a wood cabinPublic libraries have long been leaders in bringing people into the digital world, providing programs and services that help patrons get jobs, gain knowledge, increase productivity, and engage with others online. Leveraging and strengthening existing library and community resources can help reduce staff burden and increase the library’s impact on digital literacy. In this webinar, a panel of digital literacy experts will share tools, resources, and partnership strategies to help you enhance digital skill development among patrons and library staff.

This webinar is presented as part of the Public Library Association's (PLA) DigitalLead: Rural Libraries Creating New Possibilities project. PLA and Microsoft Corp. are helping rural populations reap the benefits of broadband internet connectivity.

PLA thanks Microsoft Corp. for its support of this webinar and the DigitalLead project.

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

  • Understand how to integrate digital tools and resources into the library’s new or existing digital literacy training efforts to reduce burdens on staff, capture learner data, and promote local resources;
  • Spread information among library staff about tools they can use and also recommend to patrons seeking technology or computer help; and
  • Recognize potential partnerships that can support and sustain new technology and its impact on the community’s access and digital readiness.

Who Should Attend

This webinar is intended for public library staff with limited prior knowledge of digital literacy and related resources. It will be useful to front line staff as well as managers and administrators.


Brandy McNeilBrandy McNeil is the proud recipient of the 2017 Library Journal Mover & Shaker award. McNeil is the associate director of tech education and training for one of the largest public library systems in the United States, the New York Public Library. The work she has done exemplifies the mission of the library, which is to inspire lifelong learning, advance knowledge, and strengthen the communities. McNeil manages tech education for over 89 branches across New York City and has successfully recruited and developed a team of effective professionals and support staff.

Chelsea Jordan-MakelyOriginally from Manassas, VA, Chelsea Jordan-Makely has worked in public, academic, and special libraries in the Tanzania, South Africa, British Columbia, and the U.S. Chelsea is passionate about customer excellence in libraries, Agile, and making technology accessible to everyone. Chelsea is library director at Griswold Memorial Library in Colrain, MA.

Leighann WoodLeighann Wood, MSLIS, is a program manager at PLA. She’s responsible for managing and supporting PLA’s special projects and grant-funded initiatives for health literacy, digital literacy, and equity, diversity, and inclusion.



THIS WEBINAR IS FREE, BUT REGISTRATION IS REQUIRED AND SPACE IS LIMITED. You can register for this webinar until it begins, or until space is no longer available, whichever comes first. Please do not register unless you are sincere about attending the live webinar. Space is limited, and signing up and not attending may deprive someone else of the opportunity. Thank you for your cooperation.

How to Register

REGISTER NOW! On the next screen please scroll down to continue the online registration process.

If you have a physical or communication need that may affect your participation in this webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) at least two weeks prior to the webinar. Without prior notification of need, we cannot attempt to provide appropriate accommodations.

As a webinar registrant, you will receive follow-up correspondence from PLA specifically related to this webinar (including, but not limited to, instructions for accessing both the live webinar and its archived recording) as well as information about other PLA programs and resources. You may also receive relevant messages from our webinar partner or sponsor (if any). PLA will not sell this webinar’s registration list to any other outside parties. If a webinar sponsor chooses to communicate with you by e-mail, they are obligated to provide you with an opportunity to opt-out from future e-mails in compliance with the CAN-SPAM Act of 2003.

Personal Data Notification

The ALA (American Library Association and its units) and the ALA-APA (Allied Professional Association) (collectively “ALA”) use the personal data you provide to the ALA to process membership, inform you of products, services, conferences, education opportunities, events and for other purposes which are within the Association’s mission. To accomplish these actions, ALA contracts with third-parties who gather and process personal data to complete interactions such as online purchases, conference registration, and fulfillment. The personal data as provided is processed and stored as a legitimate Interest to the ALA in order to fulfill your requests for information and services from ALA.

For more information, review ALA’S PRIVACY POLICY at

Archived Recording

If you're unable to register for this webinar, an archived recording will be freely available typically within 1–3 business of the live event. Visit PLA On-Demand Webinars for more information.

Tech Requirements

This webinar will be presented using the Zoom platform. Please review Zoom technical requirements and support information, and test your connection.

Once you've joined the webinar, there are two ways to connect your audio: via computer (VoIP) or via telephone. No microphone is required. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by telephone via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.

Credits or CEUs

PLA does not award credit hours, or CEUs, but will provide a boilerplate certificate of completion for this webinar, which registrants—individuals and groups—can personalize as needed.


Questions about this webinar? Please contact us at or 800-545-2433 ext. 5PLA (5752).