Project Outcome: Making Sense of Survey Results

The first in a series of three webinars designed to help you turn your Project Outcome results into action. This on-demand webinar focuses on developing and understanding how to parse your survey results and develop strategies for potential uses. Deeply engaging with your data is a key first step; later webinars will address how to communicate clearly about data, and use your data for program improvement, advocacy, and planning. Participants also hear from a Project Outcome library about their strategies and challenges in framing survey results.

Originally presented October 13, 2016.


At the conclusion of this on-demand webinar, participants will:

  • Understand basic concepts of reviewing Project Outcome survey data, with examples of reports and dashboards;
  • Be able to use fundamental concepts for accurately framing survey results; and
  • Understand common challenges that may occur when reviewing survey results, and implement strategies for addressing those challenges.

Additional Resources

Who Should Attend

This on-demand webinar is open to everyone but will be most beneficial for public libraries participating or interested in Project Outcome. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome in advance of the webinar, please do so at


Crystal SchimpfCrystal Schimpf is a library training consultant and co-founder of Kixal, where she provides collaborative, transformative training for libraries and nonprofits. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association, TechSoup, the Colorado State Library, Community Technology Network, and the R-Squared Conference. Crystal is a degreed librarian with a passion for digital literacy and technology issues and has worked on many projects, programs, and services that require outcome measurement.

Paolo MelilloPaolo Melillo has worked in libraries at different capacities in MontrĂ©al, New York and Orlando.  He is currently a branch manager with the Orange County Library System (OCLS) in Central Florida.  Since mid-2015, he has been directly involved in getting OCLS to adapt and adopt Project Outcome to the library system’s needs. 



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).