Following Up for Greater Impact: New Project Outcome Surveys

Want to know if patrons are actually using what they learned from your library’s programs and services? Project Outcome’s new Follow-Up Surveys are designed and tested to measure whether or not patrons changed their behavior or continued to benefit as a result of library programs and services. This type of follow-up data is ideal for informing internal planning, measuring progress toward strategic goals, and providing further evidence for advocacy. This on-demand webinar teaches libraries how and why the Follow-Up Surveys were developed, what patron outcomes they measure, and how to implement them in your library. Hear from one of the pilot-test libraries, as well as from staff at the University of Washington’s Impact Survey who overview their latest technology survey, Access at a Glance.

Originally presented August 11, 2016.


At the conclusion of this on-demand webinar, participants will:

  • Be able to identify what outcomes the Follow-Up Surveys measure and how they differ from the Immediate Surveys;
  • Understand how to implement Follow-Up Surveys in their library; and,
  • Know how to measure technology services using the University of Washington Impact Survey Access at a Glance.

Additional Resources

Who Should Attend

This on-demand webinar is open to everyone but will be most beneficial for public libraries participating or interested in Project Outcome. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome in advance of the webinar, please do so at For enrollment assistance, please contact


Emily PlagmanEmily Plagman is the Project Manager for PLA’s performance measurement initiative, Project Outcome, funded by the Bill & Melinda Gates Foundation, overseeing its development and implementation. Prior to joining PLA, Emily worked as a project manager, at the Chicago Metropolitan Agency for Planning on an energy efficiency grant.  Emily received her Master’s in International Public Affairs from the LaFollette School of Public Affairs at the University of Wisconsin and her Bachelor’s in Political Science at Marquette University. 

Christa WerleChrista Werle is the Public Services Project Manager for Sno-Isle Libraries in Washington. Christa has served public libraries in a range of public service, technical, communications, and supervisory positions during her 20-year career as a librarian. In her current role as Public Services Project Manager, Christa brings idea management, project management, change management and outcomes-based evaluation to programs and services offered to residents of Snohomish and Island Counties through 21 community libraries, online, and outreach services. 

Stacey WedlakeStacey Wedlake is the Research and Communication Coordinator for U.S. Impact Study. She became interested in digital inclusion while a Peace Corps Volunteer in Mongolia and taught technology to community members at local computing centers. Upon returning to the states, she continued to teach technology classes at a nonprofit and community college. In her current role, Stacey loves helping libraries better understand their communities. She holds master’s degrees in Library and Information Science and Public Administration from the University of Washington.



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).