As free, public institutions, libraries welcome all. This founding principle is a wonderful quality; however it can also leave staff vulnerable to encountering difficult and sometimes dangerous individuals. This on-demand webinar discusses violence risk factors in terms of both customers and employees and helps enhance situational awareness skills. Learn about warning signs—verbal and non-verbal behaviors—of risk and potential aggression; as well as verbal diffusion strategies and actions to prepare for and react to active shooter incidents. Learn how to keep you, your colleagues, and your customers safe.
This archived webinar was originally presented May 14, 2014.
Running time: 1 hour, 1 minute
This webinar is closed captioned in U.S. English.
At the conclusion of this on-demand webinar, participants will:
- Be able to identify behavioral indicators of the potentially violent individual;
- Know verbal diffusion, de-escalation techniques to use with angry customers; and
- Have three survival strategies to consider during active shooter incidents.
Who Should Attend
All public library staff and volunteers.
Kenneth Wolf, PhD, is the director of Incident Management Team Inc. He specializes in protective intelligence and has assisted in the development of comprehensive violence prevention and active shooter programs for organizations including the US Postal Service, the US Army, Intel, Eaton Corporation, and other Fortune 500 companies. He has trained behavioral threat assessment teams for the Library of Congress, other federal agencies, state government, and non-profit organizations; and frequently presents seminars on violence prevention throughout North America, Europe, Asia, and Mexico.
This on-demand webinar is free and available 24/7 for your viewing convenience.
How to Register
No registration is required.
To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.
Credits or CEUs
PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.
If you have questions or problems accessing a recording, send a message to firstname.lastname@example.org, or call 800-545-2433 ext. 5PLA.