Reference & User Services Assn.

This webinar will allow participants to enter the world of library programming, planning and networking with the user community and stakeholders in an effort to increase the visibility of the library, the many layers of services, and the librarians themselves who can offer expertise to subject disciplines all through creative programming. Whether you are a "Muggle," a companion to a "time lord," or an interviewee who wants to turn the tables and ask the hiring committee questions, this webinar will give you a view of the programming Universe from the University of Cal Poly Pomona.
Do you wish you felt more confident when faced with a business reference question? Want to demystify SIC and NAICS codes, ROI and 10k's? Then Business Reference 101 is for you! This four-week, Web-based professional development course is designed for academic, special or public librarians and other researchers and library staff who have a basic understanding of some business resources but who do not work with them often enough to build expertise.
Interested in partnering with faculty and other user groups for creating digital humanities projects? This webinar demonstrates how librarians can form successful partnerships with their user groups and play an active role in digital humanities projects. Audience will gain an understanding of the various ways in which librarians can engage in such projects.
Genealogy 101 is aimed at reference staff with little or no experience in genealogy, and will provide tools for assisting patrons with family history research. The goal of the class is to give students confidence and skill in assisting family history researchers.
During this six week course, we'll demystify and decode medical terminology then learn the basics of evidence-based biomedical literature searching. We'll learn how to systematically evaluate a health website then look at some the best of best sites for medical, pharmaceutical and drug information.
This online course will provide new interlibrary loan (ILL) practitioners and those that need a refresher with a broad overview of interlibrary loan (ILL) policies, procedures, and practices. Participants will learn standard practices, gain an overview of emerging trends, and practice writing policies for interlibrary borrowing and lending.
In this course, students will become familiar with major free sources of economic data in four categories: • United States macro and regional data • International and trade data • Financial data • Special areas, including energy, transportation, agriculture, social welfare, education.
Students will learn to use the Instructional Design Process and apply it effectively to library instruction which includes: indentifying instructional problems, learner analysis, task analysis, defining instructional objectives, sequencing content, identifying instructional strategies, message design, instructional delivery, and evaluation instruments. This course will utilize the Morrison, Ross, and KEMP Instructional Design Model.
This course will introduce library practitioners to empirically sound approaches to learner-centered teaching that can be applied to creating effective reference and instruction services that maximally facilitate student learning. The first part of the course will be devoted to understanding the current science of how students learn from the perspective of cognitive and educational psychology, and concrete ways that library practitioners can apply this learning to the library context.
Providing friendly, clear, and helpful service in line with RUSA’s professional guidelines is an essential part of successful library reference. However, in the increasingly popular reference medium of SMS/text messaging, it’s not always easy or clear how to provide both the requested information and the ideal professional service markers. In this webinar, participants will recognize the unique complications of SMS apply learn new strategies to provide the best service possible in this medium.
Learn how to become more comfortable providing readers' advisory (RA) services. Through practice sessions, learn how to use RA tools, craft annotations, read in genres, articulate appeal, and experiment with methods to offer RA services. Readers' Advisory 101 is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their skills. The topics covered are introductory in nature. Class segments are geared to cover issues of interest to staff in all types of libraries.
Reference Interview is a comprehensive course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images, audio, and video, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron.
This session will examine real chat transcripts that have been anonymized to demonstrate "good" and "great" examples of how librarians ask open ended questions and engage with their online patrons to provide the best possible service and answers in the virtual reference environment. This session will be interactive using polls and providing time to discuss what makes certain reference interactions go from "good" to "great."
A librarian is in a unique position to support the Hispanic English Language Learner by utilizing Pura Belpre’Award books and linked activities for collaborative efforts and library instruction. Visit this session to celebrate these winning titles and discover how they enhance multicultural collections as well as contribute to instructional strategies. These activates are guaranteed to captive the Hispanic English Language Learner and promote the Latino cultural experience.
Universal Design for Learning (UDL) provides an excellent framework for classroom technique and theory for librarians, instructors, teachers, and professors at all levels. Information Literacy Instruction impacts our classrooms, communities, and colleagues. UDL allows learners to more fully engage with information literacy instruction by using good design strategies that allow flexibility and multiple methods of engagement. Using the new ACRL Framework as a lens, our presenters will provide an introduction to UDL tools and resources.
This webinar is for librarians who want to know what ‘content marketing’ is, why it’s something that libraries can, and should be, taking advantage of to reach their audiences and how libraries can effectively add it to their tool kit for outreach, promotion and communications. What are the common mistakes to avoid? What are the 6 types of content every organization needs? Includes: Examples, worksheets and tools and Q&A.