Serving the DIY Patron: Library Instruction at the Point of Need
- Characteristics of the DIY patron and changes in usage of reference services
- Designing instructional content for the DIY generation
- How to determine where users hit barriers in their information seeking
- Making instructional content findable at library users’ points of need
Meredith Farkas is the Head of Instructional Services at Portland State University in Oregon and a lecturer at San Jose State University's School of Library and Information Science. Author of the book Social Software in Libraries: Building Collaboration, Communication and Community Online, she also writes the monthly column "Technology in Practice" for American Libraries and maintains the popular library blog Information Wants to be Free. Her professional contributions earned her the 2009 LITA/Library Hi Tech award for Outstanding Communication in Library and Information Technology.