Human Resources & Staff Development
It’s not always easy to provide “service with a smile.” Customers of all moods and personalities make their way into the library and require staff to have an extra dose of patience and fortitude. It helps to know what to look for, how to recognize your own response, and what steps to take if a situation grows tense. Learn how to manage the stress of a difficult moment and still deliver customer service you can be proud of. Originally presented March 20, 2013, as part of the 2013 PLA Virtual Spring Symposium. Running time: 57 minutes.
Writer Patricia Owen discusses AASL’s newest publication, A 21st-Century Approach to School Librarian Evaluation. In this workbook, Owen uses the AASL Empowering Learners program guidelines as a basis for a school librarian evaluation rubric—one that can be adapted or duplicated by school librarians and shared with school administrators. Owen walks participants through the workbook’s suggested readings, action tips, and evidence collection to help school librarians engage in rigorous self-evaluation and to shape school administrator evaluations.
This presentation addresses ongoing Internet safety issues affecting children, such as sexting and cyberbullying. Due to the widespread availability of the Internet and mobile technology, the sky-high hormone levels of young people, and the difficulty that they can have understanding the consequences of their decisions, sexting and cyberbullying incidents are occurring among tweens and teens all over the U.S. Media stories and statistics are used throughout the webinar to illustrate these behaviors.
In this webinar, participants learn about the modules of the AASL Planning Guide, evidence that demonstrates the strengths and needs of their programs, and ways that librarians can use the Guide to drive their own professional development. Keeling highlights strategies, such as data collection, peer coaching, and reflective questions, that district leaders can use to support their librarians as they use the Planning Guide. Information in this webinar will help district leaders discover the potential for the Planning Guide so they can plan to budget for the Planning Guide in their districts.
This four-week course provides an overview of the AASL Planning Guide and Rubric grounded in principles of adult learning and peer coaching. Participants will examine the structure of A Planning Guide for Empowering Learners, learn strategies for designing professional development, identify coaching questions to support professional reflection, and begin to plan a year of professional development modules using the Planning Guide.
While you need to know the ins and outs of the library and community you work in, sometimes such familiarity can lead to assumptions and mental models about the purpose, the people, and the materials of your library. When we have a mental model of something, we can get stuck in a way of thinking, making decisions that continue to reinforce the model—prioritizing tasks and budgeting to drive actions that support them. This on-demand webinar will show you how to bust some of your mental models and start the shift to innovative, out-of-the-box thinking that managing a modern library requires.
In this webinar, learn about the best of the AASL Best Websites for Teaching & Learning with Heather Moorefield-Lang, chair of the Best Websites committee. The Best Websites for Teaching & Learning honors websites, tools, and resources of exceptional value to inquiry-based teaching and learning as embodied in the American Association of School Librarians' Standards for the 21st-Century Learner. Heather has handpicked a selection of great sites just for librarians and she discusses how they can be used and examples from the field.
Create a foundation of excellence by investing in your most valuable resource, library staff. When staff are well-trained and competent, they are motivated, engaged, and empowered to provide better services and improve their communities. Staff competencies are a powerful way to ensure personal and professional success and to develop teams with deep expertise ready to meet the constant changes in today’s world. Brenda Hough and Stephanie Gerding share successful models of competencies and discuss how to set expectations.
What's the biggest fear in Western society? According to a Gallup Poll it's snakes. What's #2? Public speaking (2001). In order to be successful in ANY field, you need to have the ability to communicate your message in an effective, concise, and memorable way. Speakers need one set of skills to create a great message; and then have to call upon a completely different set (and a healthy dose of confidence) to effectively deliver that message.
Interactions with customers can be some of the most rewarding… and frustrating… experiences of working in a library. Get the right tools to make more of them rewarding. Refresh your customer service skills and reduce work stress with this on-demand webinar featuring instructor Cheryl Gould, library training consultant. Cheryl defines the three elements of customer service interactions and shows how they can successfully engage in each part—resulting in more successful and positive customer (and staff) experiences. This archived webinar was originally presented November 30, 2011.