Buildings & Facilities

On-demand webinars are archived recordings of previous PLA webinars available 24/7 for viewing at your convenience.
As free, public institutions, libraries welcome all. This founding principle is a wonderful quality; however it can also leave staff vulnerable to encountering difficult and sometimes dangerous individuals. This on-demand webinar discusses violence risk factors in terms of both customers and employees and helps enhance situational awareness skills. Learn about warning signs—verbal and non-verbal behaviors—of risk and potential aggression; as well as verbal diffusion strategies and actions to prepare for and react to active shooter incidents.