Information Technology & Telecommunication Services

ITTS Tech Help Logo

40 E. Huron Street
(mailing address is 50 E. Huron)
Chicago, IL 60611
Toll free 800-545-2433
Direct line 312-944-6780
Fax 312-440-9374

Mission

The ITTS Department supports the technology services of ALA to its staff and membership by investigating new technology, providing training and support materials, and implementing hardware and software platforms that support ALA's Action and strategic direction goals.

Responsibilities

ITTS offers advice, support, and maintenance in the areas of:

  • Web Services
  • Network Services
  • Telecommunication Services
  • Project Management
  • Database Administration
  • Technical Training

Initiatives & Projects

Updates on our current projects and initatives can be found on the ITTS blog at http://itts.ala.org/news.

Popular Resources

Member Volunteer Resources

ALA is fortunate to have many member volunteers who add content to our website at www.ala.org. The Content Management System for our website is Serena Collage. Online Learning is available to train our member volunteer content managers in Collage - http://itts.training.ala.org/collage

Learning Collage Wiki - http://itts.training.ala.org/learningcollagewiki

Staff

Director, Information Technology & Telecommunication Services (ITTS)

Sherri Vanyek - svanyek@ala.org 
(800) 545-2433, Ext. 2437
Responsible for the overall direction of ITTS.  

Assistant Director 
Tim Smith - tsmith@ala.org
(800) 545-2433, Ext. 5109
Areas of Responsibility: Association Management System software applications, database support, and support to the Director.

Internet Administrator 
Rob Berquist - rberquist@ala.org
(800) 545-2433, Ext. 2439
Areas of Responsibility: Blogs, Dreamhost, Sympa, and Wikis

Web Design Specialist
Sean Bires - sbires@ala.org
(800) 545-2433, Ext. 5288
Areas of Responsibility:  Collage help desk, maintenance, eLearning materials

Technical Service Specialist 
Maribeth Chapman - mchapman@ala.org
(800) 545-2433, Ext. 4260 
Areas of Responsibility: Hardware/software purchases, ALA mailing lists, Telephone changes, Outlook mail accounts

Database Administrator
Jeff Dong - jdong@ala.org
(800) 545-2433, Ext. 5835
Areas of Responsibility:  iMIS and related databases

Senior Usability Officer
Louise Gruenberg - lgruenberg@ala.org
(800) 545-2433, Ext. 1395 
Areas of Responsibility: Website usability and accessibility, CMS migration, stakeholder groups, Google Analytics

e-Learning Specialist
Sheila Joy - sjoy@ala.org
(800) 545-2433, Ext. 4210
Areas of Responsibility:  Conducts internal and external training and creates eLearning materials to support same, Moodle administration

Manager Operations and PC Support 
Jim Kanis - jkanis@ala.org
(800) 545-2433, Ext. 2462
Areas of Responsibility: Manage computer operations area, hardware & software issues, Sympa, Outlook mail accounts

Internet Development Specialist and Strategy Guide 
Jenny Levine - jlevine@ala.org
(800) 545-2433, Ext. 2461 
Areas of Responsibility: ALA Connect, implementation and integration of social networking systems, user interface issues

Systems Project Manager 
Irene Marquez - imarquez@ala.org
(800) 545-2433, Ext. 2465 
Areas of Responsibility: Knowledge Management System, telephone system, ADP Payroll System