CHICAGO — Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since “Assessing Service Quality” premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation.
CHICAGO — ALA Editions announces a new workshop, Makerspaces: The Library's Legal Answers, with Mary Minow, Tomas Lipinski, and Gretchen McCord. This workshop will last 90 minutes and is hosted live at 2:30 p.m. Eastern on Thursday, June 18, 2015.
CHICAGO — Effective May 22, 2015, the ALA Store is moving to a new physical warehouse and fulfillment center. Our new vendor offers highly rated customer service and support, and our goal is to improve your overall experience when purchasing from the ALA Store. Effective May 22:
CHICAGO — ALA TechSource introduces a new workshop Tumblr for Special Collections, with Colleen Theisen and Kate Tkacik. This 90-minute workshop is hosted live at 2:30 p.m. Eastern on Wednesday, June 17, 2015.
CHICAGO — Quality leadership is integral to the very future of the profession. And, as authors Wyoma vanDuinkerken and Wendi Arant Kaspar, persuasively demonstrate in their new book “Leading Libraries: How to Create a Service Culture,” published by ALA Editions, effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization.
CHICAGO — Be one of more than 500 members who will have the first-time ever opportunity to vote on a resolution submitted via the Virtual Membership Meeting (VMM15). American Library Association (ALA) members can make their voices heard regarding the organization’s strategic direction and budget priorities by sharing their ideas and experiences and offering their suggestions during the annual Virtual Membership Meeting (VMM).