Results of community engagement initiative shared in Libraries Transforming Communities case studies

For Immediate Release
Mon, 03/21/2016


Sarah Ostman

Communications Manager

ALA Public Programs Office

Public Programs Office


CHICAGO – The American Library Association (ALA) has released five case studies detailing the experiences of the Libraries Transforming Communities (LTC) Public Innovators Cohort, a group of public libraries that spent 18 months engaging their communities and taking a leadership role in driving community change.

The cohort, selected in 2014 through a competitive, peer-reviewed application process, was part of ALA’s LTC initiative, a national plan to help librarians strengthen their role as core community leaders and change-agents.

View the reports and comment online at View the reports and comment online at Download the complete set of case studies here [PDF].

The case studies describe the experiences, accomplishments and challenges as a range of libraries — from tiny Red Hook (N.Y.) Public Library to massive Los Angeles Public Library system — learned a new community engagement approach and began using it in their communities. The approach, known as Turning Outward, was created by The Harwood Institute for Public Innovation, ALA’s partner in the LTC initiative.

The ALA-Harwood Institute partnership is based on the idea that libraries, by virtue of their trusted position in their communities, are uniquely suited to help solve challenges of all types, from illiteracy to drug epidemics to distrust in government.

“The old model of libraries is not working anymore,” said Patrick Roewe, deputy director of the Spokane County Library District and LTC cohort member. “What was really critical about Libraries Transforming Communities is it gave us a path to follow that was more intentional … . It took some of the guesswork out of the approach.”

The Turning Outward approach involves asking the right questions to find out what community members really wants, and bringing together the right teams to help make those aspirations a reality. Libraries around the country are using the approach to better understand their communities and bring about positive change.

The training materials used by the cohort — including webinars, conversation facilitation guides, and worksheets designed for both individual and team use — are available, free of charge, at The website also includes stories from five other cohort libraries: Know County (Indiana) Public Library, San Jose (California) Public Library, Springfield (Massachusetts) City Library, Suffolk (Virginia) Public Library and Tuscaloosa (Alabama) Public Library.

For information about in-person workshops and conference sessions about LTC and the Turning Outward approach, visit

About Libraries Transforming Communities

Libraries Transforming Communities (LTC) was an ALA initiative seeking to strengthen libraries’ roles as core community leaders and change-agents. LTC addressed a critical need within the library field by developing and distributing new tools, resources and support for libraries to engage with their communities in new ways. As a result, ALA believes libraries will become more reflective of and connected to their communities and build stronger partnerships with local civic agencies, nonprofits, funders and corporations. The initiative was made possible through a grant from the Bill & Melinda Gates Foundation.

About the American Library Association

The American Library Association is the oldest and largest library association in the world, with approximately 55,000 members in academic, public, school, government and special libraries. The mission of the American Library Association is to provide leadership for the development, promotion and improvement of library and information services and the profession of librarianship in order to enhance learning and ensure access to information for all.

About The Harwood Institute for Public Innovation

The Harwood Institute for Public Innovation is a national nonprofit organization based in Bethesda, Md., that teaches and coaches people and organizations to solve pressing problems and change how communities work together. The institute is guided by Richard C. Harwood, whose transformational work during the past 25 years has spread to thousands of communities nationally and worldwide, from small towns to large cities.