Serving ESL and non-English speaking patrons in the library
For Immediate Release
CHICAGO — ALA Editions announces an exciting new workshop, Serving ESL and Non-English Speaking Patrons in the Library, with Cate Carlyle. This workshop will last 90 minutes and take place at 1:30 p.m. Eastern/2:30 p.m. Central on Wednesday, April 9, 2014.
In today’s library, you often need to serve patrons and students who do not speak English. This can be intimidating—how do you communicate? How do you avoid the risk of creating cultural misunderstandings?
In this workshop, Cate Carlyle, a librarian who has devoted her career to working with non-English speaking and ESL library users, will provide you with the strategies, resources and best practices to help you meet this challenge.
Participants will learn:
- how to welcome, serve and retain ESL library users with few or no English skills;
- how to use QR codes and smartphones to better serve your ESL users;
- how to use the social media platform Pinterest to better serve your ESL users;
- how to use nonverbal communication to improve interactions and navigate difficult interactions.
About the Instructor
Cate Carlyle is the librarian and instructional resource assistant for the Teaching English as a Second Language (TESL) Centre Library at Saint Mary’s University in Halifax, Nova Scotia. A former elementary school teacher/librarian, Carlyle has also worked in public libraries and is a member of the Atlantic Provinces Library Association’s Advocacy Group, which promotes the value of all libraries. She earned her Master of Library and Information Science and Bachelor of Arts degrees from the University of Western Ontario and a Bachelor of Education from the University of Windsor.
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