An updated how-to-do-it manual for communicating professionally

For Immediate Release
Fri, 07/26/2013


Rob Christopher

Marketing Coordinator

ALA Publishing

American Library Association


CHICAGO — An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of “Communicating Professionally, Third Edition: A How-To-Do-It Manual for Librarians,” by Catherine Sheldrick Ross and Kirsti Nilsen, is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers:

  • Fundamental skills such as listening, speaking and writing;
  • Reading others’ nonverbal behavior;
  • How to integrate skills, with tips for practicing;
  • Sense-making, a theory of information as communication;
  • Common interactions like speaking one-on-one, working in groups and giving presentations;
  • Training others in communication skills, including a special section on technology-based training.

Ross is professor emerita at the University of Western Ontario. She has taught graduate courses in reference services, readers’ advisory work and research methods in the MLIS and PhD programs at Western. She has presented more than 50 workshops to library professionals in the United States and Canada. Together with Patricia Dewdney, she has written two previous editions of “Communicating Professionally” and is a four-time winner of the Reference Services Press Award. She has published extensively in the areas of reference services, readers’ advisory and the ethnography of reading for pleasure. With Lynn (E. F.) McKechnie and Paulette M. Rothbauer, she co-authored “Reading Matters: What the Research Reveals about Reading, Libraries, and Community.”

Nilsen is currently an independent researcher and writer. She taught introductory and advanced courses in reference, government information, collection development, special libraries and information policy in the MLIS programs at both the University of Western Ontario and the University of Toronto. She was the co-author with Catherine Ross on the first and second editions of “Conducting the Reference Interview.” In addition, she is the author of “The Impact of Information Policy” and co-author of “Constraining Public Libraries: The World Trade Organization’s General Agreement on Trade in Services.”

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