CHICAGO — The American Library Association (ALA) Learning Round Table invites you to Disney Institute for “Disney’s Approach to Quality Service” on Friday, June 22, 2012, during the ALA Annual Conference in Anaheim, Calif.
You will examine the time-tested model for delivering world-class guest service and discover how attention to detail creates a consistent, successful environment for both employees and customers.
Then take a field trip behind the scenes to see these principals in action. Intriguing and unforgettable, this unique field experience affords you a first-hand view of the invaluable business philosophies of Walt Disney himself.
As you witness the day-to-day operation of his first theme park, you’ll gain insights into more than 80 years of business principles that can be easily adapted and implemented in your own organization...and inspire your library to new heights. After lunch on your own, regroup for an afternoon of networking and discussion on applying quality service practices in libraries.
The cost is $295 for Learning Round Table Members, $325 for non-members
Register by June 8th at alaannual.org.