New session: Dealing with Challenging Patrons Workshop
For Immediate Release
ALA Publishing eLearning Solutions
CHICAGO—ALA Publishing eLearning Solutions announces a new session of our popular workshop, Dealing with Challenging Patrons with Dr. Steve Albrecht. This workshop will last 90 minutes and take place at 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific on Wednesday, June 5, 2019.
Every library employee encounters challenging patrons and users from time to time. Whether it’s a group of patrons causing disruption, a loud patron, or possibly an angry or even dangerous person, the experience of dealing with someone unpleasant is common for staff in libraries of just about all sizes and types.
In this workshop, library safety and security expert Dr. Steve Albrecht will show you how you can deal with these patrons effectively, efficiently, and without creating major disruptions in your library environment. Library employees at all levels will learn strategies for dealing with and effectively defusing challenging situations.
About the Instructor
Dr. Steve Albrecht, PHR, CPP, BCC, is board certified in HR, security management, and employee coaching. In 1994, he co-wrote Ticking Bombs, one of the first business books on workplace violence. He holds a doctorate in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He worked for the San Diego Police Department from 1984 to 1999 and is the author of 15 books on business, workplace security, and criminal justice topics, including Library Security: Better Communication, Safer Facilities (ALA Editions, 2015).
ALA Publishing eLearning Solutions Workshops offer a convenient, hands-on learning experience that will help you and your colleagues make the best decisions for your library. This workshop is licensed for use by staff or users of the purchasing institution or library organization.
ALA Publishing eLearning Solutions (ELS) produces high-quality professional development events and materials for the library profession. ELS events cover modern issues on a wide variety of topics in formats that include live workshops, asynchronous eCourses, and print publications. We help ensure that today’s library employees have access to the professional development opportunities they need, whether they are brushing up on the basics or expanding their horizons with cutting-edge tools. Contact us at email@example.com.
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