Patricia C. Franks updates her go-to reference text for RIM students and professionals

For Immediate Release
Thu, 08/16/2018


Rob Christopher

Marketing Coordinator

ALA Publishing

American Library Association

(312) 280-5052

CHICAGO — The new second edition of “Records and Information Management,” published by ALA Neal-Schuman, cements this work’s status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Patricia C. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as:

  • the origins and development of records and information;
  • the discipline of information governance and developing a strategic records management plan;
  • creation/capture and classification;
  • retention strategies, inactive records management, archives, and long-term preservation;
  • access, storage, and retrieval;
  • electronic records and electronic records management systems;
  • the latest on rapidly evolving technologies such as web records, social media, and mobile devices;
  • vital records, disaster preparedness and recovery, and business continuity;
  • monitoring, auditing, and risk management; and
  • education and training.
Franks, PhD, CA, CRM, IGP, FAI, is professor in the School of Information at San José State University, where she serves as coordinator of the Master of Archives and Records Administration (MARA) degree program. She is an active member of ARMA International and was inducted into the ARMA Company of Fellows in 2014. Dr. Franks has written and presented widely on the topics of social media, cloud computing, knowledge management, digital preservation and information governance. She was co-editor of the “Encyclopedia of Archival Science,” published in 2015. Her current projects include editing the “International Directory of National Archives” to be published 2018 and co-editing the “Encyclopedia of Archival Writers (1500– 2015)” to be released in 2019.
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