eForum: Assessing Electronic Reference Services

For Immediate Release
Thu, 02/01/2018


Melissa Tracy

Marketing & Programs Specialist

Reference and User Services Association (RUSA)


CHICAGO - Have you been wondering if your users are aware of your chat service? Or maybe how your students are using your research guides or your online FAQ? Do you need a little inspiration or advice on how to find out? If so, this Assessing Electronic Reference Services eForum is for you! 

The forum will be held entirely online March 19 to 21, 2018 and presented by the Reference and User Services Association's Emerging Technologies Section. It will be an opportunity to talk with colleagues about what they are doing to assess the effectiveness of their virtual reference services. You will also be able to learn about assessment methodologies such as usability testing, transcript review, focus groups, surveys and more! You can join any time, stay as long as you wish and have access to all posted comments.

To participate, simply log into your SYMPA account, join the listserv titled: "rusaetse-forum" and watch your email to take part in and/or watch the conversation.

About RUSA

The Reference and User Services Association (RUSA), a division of the American Library Association, represents librarians and library staff in the fields of reference, specialized reference, collection development, readers’ advisory and resource sharing. RUSA is the foremost organization of reference and information professionals who make the connections between people and the information sources, services and collection materials they need. Learn more about RUSA.