Measurement, Assessment, and Evaluation Section (MAES) Activities and Programs

MAES Activities and Programs

2010 Annual Programs

  1. Preconference
    Looking through New Eyes: Collecting and Using Visual Data
    Learn to look at your library like a customer, not a librarian. Understand your users better by getting a peek into how they live. Spend the day with experienced researchers, getting hands-on experience with visual data collection and analysis techniques, including photo and video surveys, wayfinding studies, and customer-led design activities.
    June 25, 2010  9am-5pm Georgetown Library
    Travel Information


  2. Program
    Myth Busting: Using Data to Challenge Assumptions
    What  services are actually valued by your users?  Which online resources are good investments?  Is texting the best way to reach your young adults?  Libraries often hold false assumptions or beliefs which have not been challenged with actual data. Find out how different libraries have used data to challenge their assumptions and long-held beliefs.
    June 27, 2010  4pm-5:30pm  WCC 145A
    1. Lizah Ismail: Library help-seeking preferences of Net Gen students
    2. Mary Wilkins Jordan: User ranking of library service competencies
    3. Jan Sung Title: Do overdue fines and grace period affect patrons book return behavior?


  3. Program
    Assessment for the Rest of Us: Informal Techniques You Can Use
    Informal assessment techniques can be used to quickly evaluate and improve services throughout the library.  This fast-paced program features presenters from 8-10 libraries who will share various types of informal assessment, the time commitment required, and how assessment led to service improvements throughout the library.  Attendees will gain an understanding of how informal assessment can be incorporated into decision-making at all levels and lead to a culture of assessment.
    June 28, 2010  8am-10am  WCC 145A

2009 Annual Programs

  1. Advocating in tough economic times: the story, the data, or both? When many organizations are competing for limited resources, the importance of communication cannot be overemphasized. The LLAMA MAES Discussion Group will tackle the question of how to convey the value of libraries.  MORE INFORMATION

  2. Through Their Eyes: Collecting Visual Data for Designing the Learning Environment

2008 Annual Programs

  1. And Now for the Good News: Appreciative Inquiry- Program presented an overview of appreciative inquiry, the study and exploration of what gives life to human systems when they function at their best.
    Exercise #2 – Introduction to an APPRECIATIVE INTERVIEW process (pdf)
    PowerPoint: And Now for the Good News: Appreciative Inquiry


  2. Living the Balanced Scorecard- Preconference program let participants learn to apply the three broad strategies of Balanced Scorecard (BSC): customer intimacy, operational excellence and innovative services.

    2007 Annual Programs

    1. Balanced Scorecard: The Results Please!
    2. Survey Fatigue? An Rx for Avoiding the Problem

    2005 Annual Programs

    1. Got Data, Now What? - 2005 Annual
    2. Making Data Come Alive - 2005 Annual