LLAMA Webinar: You Can Do It -- Coaching and Supervising Library Employees

Wednesday, 9/27/2017
  • 2:30 PM-4:00 PM (Eastern)
  • 1:30 PM-3:00 PM (Central)
  • 12:30 PM-2:00 PM (Mountain)
  • 11:30 AM-1:00 PM (Pacific)

Supervisors, managers, and team leaders all spend a lot of time working with other people—coaching them, managing them, leading them, and sometimes disciplining them.  This webinar will give you a fresh perspective on people management whether you’re a new supervisor, want to understand how coaching and discipline work, or are facing a tricky situation with an employee. Learn how your awesome coaching skills can help people learn new abilities or address poor performance. If coaching isn’t working, or the employee’s performance leaves much to be desired, discipline may be in order. Find out how progressive discipline works as an escalating range of responses to employee performance problems.

The coaching-discipline dual approach to managing the people who work for you can be successful in both union and non-union workplaces. In addition to learning the benefits of these approaches, also learn how to approach the sometimes unpleasant conversations, insubordination, bullying, and other workplace difficulties. It’s hard—but you can do it!

This webinar addresses several of LLAMA’s 14 Foundational Leadership Competencies including communication skills, emotional intelligence, conflict resolution, and evidence-based decision making.

Learning Outcomes

By the end of this webinar, participants will understand:

  • How most of us learn supervisory and coaching/disciplinary skills
  • Legal issues and local factors
  • What to do when a problem behavior arises
  • Approaches and best practices for employee coaching
  • Approaches to discipline: progressive discipline, documentation, written and oral discipline, investigations, and serving discipline
  • The the people factor: employee engagement and relations, ongoing vs. acute problems

Who Should Attend

All library supervisors, managers, or people looking to move into those positions


Sarah Houghton is the Director for the San Rafael Public Library (California), a two library system serving a city of 60,000. Since 2003 she has written the popular Librarian in Black blog website at http://librarianinblack.net. 



LLAMA member $49;
Non-LLAMA member $59;

LLAMA group rate (5 or more people at one site) $199;
Non-LLAMA group rate (5 or more people at one site) $239

*Recordings are available for purchase for one year following the webinar presentation.

How to Register

Register online: http://tinyurl.com/3zhtecm

Register with a purchase order or by mail: registration form (PDF, 1 pg.).

Can’t attend the live event?  No problem! If you register, you will automatically receive a link to the recorded version for later viewing.

Tech Requirements

This webinar uses GoToWebinar software, which may require a small download, but is easily accessed by PC and MAC platforms.


For questions about this webinar or other LLAMA programs, contact Fred Reuland. freuland@ala.org

About the Library Leadership and Management Association
The Library Leadership and Management Association (www.ala.org/llama) advances outstanding leadership and management practices in library and information services by encouraging and nurturing individual excellence in current and aspiring library leaders. LLAMA is a division of the American Library Association.