LLAMA Online Courses and Webinars

Online courses 
Learn from the best with LLAMA’s new Online Competency Courses


Conflict Resolution - May 14-June 8 

If you think that creating a peaceful and conflict-free work environment is the most effective way to be a library leader or manager, you might want to reconsider. The reality is that conflict in the workplace is unavoidable at times, but more important, can be a sign of a healthy and well functioning workplace. Instead of wishing it would just go away, a better approach is to let it help you transform your organization. This course will give you the knowledge, skills and strategies you need to productively work through conflict among your team members.

Students will learn:

- How to approach conflict as a transformative organizational dynamic
- 10 strategies to bring productive intentionality to conflict resolution
- How to overcome predictable objections and barriers to conflict resolution

Evidence-based decision making - April 16-May 11

Decisions, decisions, decisions!  That’s the life of a library leader or manager.  But what’s the best way to make decisions?  In most cases it involves identifying the right facts from multiple sources, so that you are fully informed beforehand. In other words, you need strong evidence to make a strong decision. This course will give you the knowledge and skills you need to make the best decisions for your library.

Students will learn:

- what evidence-based decision making is, where it came from, and why it has become a popular method for decision-making;
- whyi it is especially important for leading and managing libraries;
- how it can be most effectively applied in libraries;
- how it can be applied and be of benefit at their own workplaces; 
- common barriers to watch out for and how to overcome them.

Our expert instructors

Lisa Janicke Hinchliffe is professor/coordinator for Information Literacy Services in the University Library and affiliate faculty in the School of Information Sciences at the University of Illinois at Urbana-Champaign. As the 2010-2011 ACRL president, she led the launch of the ACRL Value of Academic Libraries Initiative. Lisa is currently editor of Library Trends, chair of the IFLA Information Literacy Section, and writes for Scholarly Kitchen. She has also held positions in DLF, NISO, ARL and ALA. She has presented and published widely on information literacy, teaching and learning, program evaluation, assessment, strategic planning, organizational innovation, discovery and emerging technologies. Web: lisahinchliffe.com; Twitter: @lisalibrarian

Beth Woodard

Beth S. Woodard is Associate Professor Emerita in the University Library and affiliate faculty in the School of Information Sciences at the University of Illinois at Urbana-Champaign, where she is currently co-teaching Library and Administration of Library and Information Centers.  She spent the last 12 years as the coordinator of staff development and training for the UIUC Library.  She has been active in both RUSA and ACRL, and is currently working on a book with Jo Bell Whitlatch on training for the RUSA Professional Competencies, and was a faculty member of the ACRL Immersion Program for 17 years.


Registration: ALA Members: $169; LLAMA members:  $139; Student Members: $99; Non-Members: $249

Register online

Register by mail (purchase order or check) by completing this print registration form. Tip: If you’re unable to open this “register by mail” link, right-click the link and save the form to your computer

For questions about this course or LLAMA’s other continuing education offerings, contact Fred Reuland, freuland@ala.org, 312-280-5032.

Upcoming competency courses:

Evidence-based decision making, April 16-May 11
Conflict Resolution, May 14-June 8
Change Management, July 9-August 6.

Registration opens four weeks in advance



LLAMA offers a diverse range of informative and thought provoking webinars throughout the year and maintains a comprehensive archive of past webinars that are free to LLAMA members.