LLAMA Leadership Competency Course: Conflict Resolution

Monday, 5/14/2018 - Friday, 6/8/2018

Description: This four-week online course will give you the knowledge, skills and strategies you need to productively work through conflict among your team members.

Learning Outcomes

Participants will learn:

- How to approach conflict as a transformative organizational dynamic
- 10 strategies to bring productive intentionality to conflict resolution
- How to overcome predictable objections and barriers to conflict resolution

Upon completion, students will receive a certificate of course completion.

Who Should Attend

Anyone who wants to strengthen their ability to deal productively with conflict in the workplace.


Our expert instructors:

Lisa Janicke Hinchliffe is professor/coordinator for Information Literacy Services in the University Library and affiliate faculty in the School of Information Sciences at the University of Illinois at Urbana-Champaign. As the 2010-2011 ACRL president, she led the launch of the ACRL Value of Academic Libraries Initiative. Lisa is currently editor of Library Trends, chair of the IFLA Information Literacy Section, and writes for Scholarly Kitchen. She has also held positions in DLF, NISO, ARL and ALA. She has presented and published widely on information literacy, teaching and learning, program evaluation, assessment, strategic planning, organizational innovation, discovery and emerging technologies. Web: lisahinchliffe.com; Twitter: @lisalibrarian

Beth S. Woodard is Associate Professor Emerita in the University Library and affiliate faculty in the School of Information Sciences at the University of Illinois at Urbana-Champaign, where she is currently co-teaching Library and Administration of Library and Information Centers.  She spent the last 12 years as the coordinator of staff development and training for the UIUC Library.  She has been active in both RUSA and ACRL, and is currently working on a book with Jo Bell Whitlatch on training for the RUSA Professional Comptencies, and was a faculty member of the ACRL Immersion Program for 17 years.



ALA Members: $169

LLAMA members:  $139

Student Members: $99

Non-Members: $249

How to Register


Register online using the online learning registration site.  Courses are listed by session date.  Click on the “register link” located to the right of the session you are interested in.   You will be prompted to login with your ALA member ID or create a guest account, to begin the registration process.

By Mail

Register by mail (purchase order or check) by completing this print registration form. Tip: If you’re unable to open this “register by mail” link, right-click the link and save the form to your computer.


For registration related questions, call 1-800-545-2433 and press 5 and speak to our customer service representatives.

Tech Requirements

A Moodle-developed site is composed of self-paced modules with facilitated interaction led by the instructors. There are predetermined start and end dates and a suggested pace which include interaction with the instructors and your classmates. Students regularly use the forum and chat room functions to facilitate their class participation. Section quizzes are offered and feedback given, but there is no final class grade.

The course website will be open for one week prior to the start date for students to have access to Moodle instructions and set their browser correctly. The course site will remain open one week after the end date for students to complete any sections and submit the course evaluation survey.


For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email registration@ala.org.

For all other questions or comments related to the web courses, contact Fred Reuland, LLAMA Program Officer, Continuing Education at 1-800-545-2433, ext. 5032 or freuland@ala.org.