LLAMA Continuing Education

Upcoming LLAMA webinars: 

“Planning to Transform Your Library”

Wed., Sep. 3, at 1:30 – 3:00 PM (Central time)

Description: This webinar will present library service inquiry methods, including planning steps and models, to help you start to develop your next library service plan.  It will define opportunities that should be on your radar and offer strategies to get started.  This program will also provide you with a framework to analyze your library and the services you offer.

By the end of this webinar participants will:

  • Understand how to do a self-study to reinvent a library service.
  • Define opportunities to improve organizational transformation.
  • Experience four examples of modes of learning.
  • Explore the use of the library in both physical and virtual modes.

Target audiences:  librarians, department heads and library directors

Presenter:  Alex Cohen, Library Planner.   Alex is a library consultant, programmer and planner.  He is president of Aaron Cohen Associates (ACA); a global library consulting firm that focuses on architectural design and organizational planning.

LLAMA member: $49
Non-LLAMA member $59
LLAMA group rate (5 or more people at one site) $199
Non-LLAMA group rate (5 or more people at one site) $239

Register online: http://tinyurl.com/3zhtecm

Register with a purchase order or by mail: registration form (PDF, 1 pg.)

Can't attend the live event?  No problem!  If you register, you will automatically receive a link to the recorded version for later viewing.

For questions about this webinar or other LLAMA programs, contact Fred Reuland. freuland@ala.org

Recent LLAMA webinars:

“Beyond the Gate and Counting: Collecting and Organizing Building Use Data in Academic and Public Libraries”

Wed., July 23, 1:30 – 3:00 PM (Central time). 

Description:  Organized by the LLAMA MAES Data Collection for Library Managers Committee, this webinar will feature two presentations exploring multiple aspects of collecting space and building use data.

The first presentation will focus on the sampling methodology used to gather space utilization data in the Thomas Cooper Library, at the University of South Carolina's Columbia campus.  In that study, a correlation method was devised to assist in the data collection of reference statistics, avoiding the need for daily tallies. 

The second presentation will review the latest iteration of the data collection process at The University of Arizona Library (UAL).  Using iPads and a newly developed online data collection form, a project team gathered observational data on customer activity throughout the library. This presentation will demonstrate the tools used, the lessons learned, and how data collection has been incorporated into ongoing customer needs assessment and strategic planning.

By the end of this webinar participants will:

  • Understand methodologies used to collect building use data.
  • Be familiar with the tools used to collect building use data.
  • Learn the various types of building use data that can be collected.
  • Know how to organize the building use data that is collected.


Daniel S. Dotson, Mathematical Sciences Librarian, Science Education Specialist, The Ohio State University, University Libraries;  Joshua Garris, ILS Administrator, University of South Carolina; John C. Miller-Wells, Library Information Analyst, Access & Information Services Team, University of Arizona Library

Target audiences:  librarians who collect data on building use or those who are interested in learning more about this topic

"Methods for Digging Deeper: Examining Web Services through the Lens of Data-based Decision Making”

Wed., June 18, 2014, 1:30 – 3:00 PM (Central time)

Description:  This webinar will discuss why it's important to collect data about your web site and services, and how this data can create a foundation for assessment and improvement initiatives. Specific tools to be demonstrated will include Google Analytics and Loop11.  This webinar is produced by LLAMA-MAES.

By the end of this webinar participants will:

  • Understand specific principles and tools for web-based use testing
  • Learn methods for conducting web site testing online
  • Have a greater awareness of the role and usefulness of web analytics and the data it provides
  • Understand how to apply web analytics data to discern success with web site interactions

Presenter:  Rebekah Kilzer, Director, Clark Memorial Library, Shawnee State University, Portsmouth, Ohio

Target audience:  library managers and administrators, Web/Online services librarians, assessment librarians, and anyone interested in assessment 

“Using Data to Facilitate Interdepartmental Partnerships”

Wed., April 7, 1:30 – 3:00 PM (Central time)

Description: This webinar will showcase, via a case study, the importance and practical use of data collection within academic library public services. It will highlight how data has been used to develop integrated services of two separate academic departments.

By the end of this webinar participants will:

  • Understand the value of data-driven decision making and assessment practices.
  • Identify relevant tools to help gather data for their own projects
  • Begin to consider integrated service opportunities and planning components

Target audience:  Academic library administrators and middle managers

Presenters:  Hector Escobar, Director of Education & Information Delivery, University of Dayton Roesch Library;  Heidi Gauder, Coordinator of Research & Instruction, University of Dayton Roesch Library 

"Keeping it Fair: Using Rubrics in Hiring and Evaluations” 

Wed., April 23, 2014, 1:30 – 3:00 PM (Central time)

Description:  This presentation will introduce the topic of rubrics and describe best practices in their construction. We will outline their utility in reviewing job applicants equitably, and then exemplify their use in unbiased performance reviews.

A rubric is a tool that delineates specific expectations for varying levels of competency. Commonly used in teaching situations for appraising research papers or projects and allocating grades, they also help compare potential candidates or existing staff against expectations. They can be used effectively in two situations related to human resources in libraries: evaluation of job candidates and annual performance reviews of existing professionals and paraprofessionals.  

By the end of this webinar participants will:

  • learn the basic construction of rubrics
  • learn how to apply rubrics in selecting employees
  • gain knowledge of how to use rubrics in annual performance reviews

Presenters:  Julie Leuzinger, Department Head, Eagle Commons Library, University of North Texas Libraries;  Sian Brannon, Ph.D., Assistant Dean for Collection Management, University of North Texas Libraries; Target audience:  Supervisors of staff or librarians, library HR personnel, administrators

“Interviewing Tips to Get a Job”

Wed., April 9, 2014 1:30 – 3:00 PM (Central time)

Description:  This free webinar will help prepare participants for interviewing and offer some insight into the interviewing process from the employer's viewpoint.  It will include examples of interviewing behavior and questions/answers to illustrate how to best prepare for impressing potential employers.

By the end of this webinar participants will:

  • Understand what interviewers desire in a candidate
  • Know how to prepare for different types of interviews (phone, video, in-person)
  • Know what to do and not do on interview day
  • Learn how to follow up after the interview

Presenter:  Sharon Holderman, Coordinator of Public Services, Tennessee Technological University

Target audience:  library students, recent graduates, or job changers

View the recorded version at: http://www.ala.org/llama/4-9-14llamawebinar

“Leading in Absence: Ideas for managing a dispersed team”

Wed., March 26, 2014 1:30 – 3:00 PM (Central time)

Description:  This webinar will present methods and concepts for managing a team where members are not located next to or near each other, whether separated by different floors in the same building, different buildings in a close area, or separated by long distances such as different states or countries. 

By the end of this webinar participants will:

  • Know key factors for leading a successful dispersed team.
  • Understand principles for managers of dispersed teams.
  • Learn considerations for chairpersons of location diverse committees.
  • Have a description and brief explanation of traditional methods for dispersed team management.
  • Explore newer tools, such as online meeting options, document sharing possibilities, scheduling tools, and more that can aid in the management of a dispersed team.
  • Identify helpful electronic tools including Instant Messaging, Skype and/or Facetime, and Dropbox, Google docs and/or other cloud based applications.

Presenter:  Kelly Sattler, Head of Web Services, Michigan State University, East Lansing

Library Recruiting & Hiring: How to Get the Best People on Board

Wed., March 19, 2014 1:30 – 3:00 PM (Central time)

Description:  This webinar will present best practices, including the business literature, on how to bring the right people on board.  It will also cover how to develop internal talent through succession planning.

By the end of this webinar participants will:

  • Discover best practices in hiring and recruiting library employees.

  • Learn current trends in hiring practices.

  • Understand how to tap into your internal talent through succession planning.

  • Have a clearer understanding of how to retain and recruit newer librarians.

Presenter:  Quinn Galbraith, Human Resources Training and development manager, Brigham Young University, Provo, Utah.

“Talking about the Generations: Communicating with and Managing Intergenerational Teams”

Wed., Dec. 11, 2013 1:30 – 3:00 PM (Central time)

Description:  This webinar will present case studies of positive and adverse examples of group and individual management in a multigenerational workforce, with emphasis on millennial colleagues. Intergenerational communication and management techniques focusing mostly on millennial workers, but also touching on all generations currently in the library workforce, will be discussed.

By the end of this webinar participants will:

  • Identify unique and shared generational characteristics and work expectations of Millennials and other generations currently represented in the library workforce

  • Discover identifiable precursors to challenging and successful group dynamic scenarios

  • Select appropriate techniques to address communication problems and expectation management

  • Use case studies to identify effective communication and management techniques for leading intergenerational teams

Presenters:  Rikke Sarah Ogawa, Team Leader for Research, Instruction and Collection Services, UCLA Darling Biomedical Library;  Jeffrey Williams, Head, Collections and Access Services, University of California-San Diego Biomedical Library

“Creating a Leadership Development Training”

Wed., Nov. 20, 2013 from 1:30 to 3:00 p.m. (Central time)

Who should attend: library staff interested in starting a leadership development training program; members of state library associations

Description:  This webinar will present the process used to create the Virginia Library Leadership Academy, a biennial leadership development training program for library staff in Virginia sponsored by the Virginia Library Association.  Participants will have a checklist of points to review should they wish to develop a training program in their region.

By the end of this webinar participants will:

  • know what points to consider if they wish to create their own leadership development training program

  • have tools for determining how viable a program like this could be in their region

  • what to consider regarding training format: face-to-face, webinar, combination

  • how to determine the location for an on-site training

  • how to select or hire training facilitators and consultants

  • know what is involved in preparing the budget along with some suggestions for getting financial support


Elizabeth Hensley is the founding chair of the Leadership Development Forum (LDF) of the Virginia Library Association.

Nan Carmack is the Director of the Campbell County Virginia Public Library System.  She is chair of the Leadership Development Forum and is a graduate of the Virginia Library Leadership Academy (VALLA).

M.  Teresa Doherty is the Head, Information Services at Virginia Commonwealth University Libraries.  She is the coordinator for the Spring 2014 Virginia Library Leadership Academy and is a 2010 VALLA graduate.

"A Conversation about Websites for Library Fundraising: Perspectives from Duke University and the University of Texas”

Wed., Nov. 13, 2013, 1:30 to 3:00 p.m. (Central time)

Description:  This webinar will be a structured conversation with chief library fundraisers from two distinguished academic libraries.

Presenters:  Thomas Hadzor, Director of Development, Duke University Libraries;  Gregory Perrin, Chief Development Officer, University of Texas Libraries

Participants will:

  • Learn key concepts that guided the decisions about content and design for their library fundraising websites

  • Understand the connection between the library’s website for fundraising and institutional fundraising

  • Gain an understanding of the issues to consider when financial transactions are enabled from websites

  • Learn about use of web and social media tools to identify prospects

  • Gain suggestions as to whether or not to use a web presence for different types of fundraising (capital campaigns, annual giving, estate gifts, etc.) 

  • Be made aware of cautions and concerns with library fundraising on the web

"Project Management:  a Skill Set Every  Leaders Needs" 

Wed., Nov. 6, 2013 from 1:30 – 3:00 pm (Central Time)

Description:  This webinar will present the concepts of project management and will demonstrate how they have been used for successful implementation of specific library projects.

Presenters: Chestalene Pintozzi is the Director of Project Management and Assessment at the University of Arizona Libraries in Tucson, Arizona.  Kevin Barclay is the Assistant Director of Deschutes Public Library in Bend, Oregon. 

By the end of this webinar participants will:  

  • Understand the basic elements of project management

  • Understand how project management has been used in two library or library-related settings

  • Feel empowered to apply project management principles to projects at their own libraries