ALA Annual Conference, 2010, Washington, DC
- "Less Train, More Gain : Using Technology to Train, Maintain, and Retain Part-time and Student Employees"
- LLAMA/SASS TSSC Program: The Backroom Powerhouse: Leading Technical Services in Turbulent Times
ALA Annual Conference 2009, Chicago, IL
ALA Annual Conference 2008, Anaheim, CA
"You've Been Shopped! Mystery Shopping for Better Service"
Kelly Pepo, Orange County Library System (PowerPoint presentation has an embedded movie. Loading time may be slow.)
ALA Annual Conference 2007, Washington, DC
"Using Checklists as a New Technical Services Supervisor" by (Lila) Angie Ohler, Head of Acquisitions, University of Maryland
"New Technical Services Supervisor: Getting Started" by Dr. Joan Giesecke, Dean of Libraries, University of Nebraska-Lincoln Libraries