SASS Programs at Past ALA Conferences

 ALA Annual Conference, 2010, Washington, DC

• "Less Train, More Gain : Using Technology to Train, Maintain, and Retain Part-time and Student Employees"
• LLAMA/SASS TSSC Program: The Backroom Powerhouse: Leading Technical Services in Turbulent Times
• "Communicating to Collaborate, Moving Forward Despite Looming Budget Cuts"
• "New chancellor, New president, and You're Interim Dean... What's the Plan?"

 ALA Annual Conference 2009, Chicago, IL

• "My Avatar Will Contact Your Avatar: Virtual Worlds, Real Opportunities"
• “Improving User Services Through Open Source Solutions”
• “And Now for Something Completely Different: Innovations in Library Stacks Management

 ALA Annual Conference 2008, Anaheim, CA

• "You've Been Shopped! Mystery Shopping for Better Service"
• Marcus Kilman, University of Central Florida
• Kelly Pepo, Orange County Library System (PowerPoint presentation has an embedded movie.  Loading time may be slow.)

  ALA Annual Conference 2007, Washington, DC

• "Using Checklists as a New Technical Services Supervisor" by (Lila) Angie Ohler, Head of Acquisitions, University of Maryland
• "New Technical Services Supervisor: Getting Started" by Dr. Joan Giesecke, Dean of Libraries, University of Nebraska-Lincoln Libraries