LLAMA/LOMS Planning and Evaluation of Library Services Resources of Interest

ACQUISITIONS

Core competencies for the acquisitions librarian.
Author: Fisher, William Harvey, 1950- Source: Library Collections, Acquisitions, and Technical Services v. 25 no2 (Summer 2001) p. 179-90

 

ADMINISTRATION

Evaluation of library and information services (book review).
Author: Calvert, Philip J., 1949-, reviewer. Source: The Electronic Library v. 19 no5 (2001) p. 352

Evaluating reference and information services
Author: Watson, Kathryn Dana. In: Library evaluation, Libraries Unlimited, 2001

Library Evaluation (book review).
Author: Holston, Terri S., reviewer. Source: Reference & User Services Quarterly v. 41 no1 (Fall 2001) p. 88

Management and the management of information and library services 2000.
Author: Ward, Patricia Layzell. Source: Library Management v. 22 no3 (2001) p. 131-55

Management and the management of information, knowledge-based and library services 2001.
Author: Ward, Patricia Layzell. Source: Library Management v. 23 no3 (2002) p. 135-65

Models for Library Management, Decision-Making, and Planning.
Author: Hayes, Robert M. San Diego: Academic Press, 2001 (book)

Planning for distance learning: support services and the library's role.
Author: Hufford, Jon R. Source: Journal of Library Administration v. 32 no1/2 (2001) p. 259-66

 

COLLECTION ANALYSIS

The contribution of library collections to prestige of academic programs of universities: a quantitative analysis.
Author: Liu, Lewis-Guodo. Source: Library Collections, Acquisitions, and Technical Services v. 25 no1 (Spring 2001) p. 49-65

 

DECISION MAKING

A Brief History of Decision Making.
Author: Buchanan, Leigh, and O’Connell, Andrew. Source: Harvard Business Review v. 84 no 1 (Jan. 2006) p. 32-41

An historical overview of decision making that serves as an introduction to the January 2006 issue of HBR, the theme of which is decision making. An excellent starting point for a novice seeking basic information about major issues, theories, schools of thought, and thinkers about decision making. Contains an interesting timeline.

The Elements of a Clear Decision.
Author: Kopeikina, Luda. Source: MIT Sloan Management Review v. 47 no2 (winter 2006) p. 19-20

A short article about the quality of clarity needed to make good decisions. Describes qualities of mind leading to this clarity. Useful advice, but a very distilled version, apparently, of her book on the same topic (The Right Decision Every Time: How to Reach Perfect Clarity on Tough Decisions, Prentice Hall, 2005).

Decisions and Desire.
Author: Morse, Gardiner. Source: Harvard Business Review v. 84 no1 (Jan. 2006) p. 42-51

Reports of brain research and what it means for decision making, particularly the issues of rationality vs. emotion, and harnessing intuition productively à la Gladwell’s Blink.

 

DISTANCE EDUCATION

Planning for distance learning: support services and the library's role.
Author: Hufford, Jon R. Source: Journal of Library Administration v. 32 no1/2 (2001) p. 259-66

Services to distance learners: planning for E-reserves and copyright.
Author: Lowe, Susan S.; Rumery, Joyce. Source: Journal of Library Administration v. 32 no1/2 (2001) p. 319-30

Distance Learning Library Services: the Tenth Off-Campus Library Services Conference..
Author: Mahoney, Patrick B. (ed.). Source: Journal of Library Administration v. 37 no.1-4 (2002)

This work provides a broad overview of distance learning services that are offered or could be offered within the academic library. The broad scope of the work also provides the reader with ideas and evidence of how libraries do/can plan, market, implement, strategically respond, and assess distance learning library services.

Cost analysis and student survey results of library support for distance education.
Author: Rodman, Ruey L. Source: Journal of the Medical Library Association v. 91 no1 (Jan 2003) p. 72–78

This article is an overview of a cost analysis of a library distance learning service project at Ohio State University. Cost benefit analysis and student evaluations of the service are reviewed.

Competencies for distance education professionals.
Author: Thach, Elizabeth C. and Murphy, Karen L. Source: Educational Technology Research and Development v. 43 no 1 (Mar 1995) p. 57-79

This article reviews a Delphi study of US and Canadian distance education professionals that determined the professionals perceptions of the roles and competencies that a distance education professional should have to be effective in their job. The article includes a competency model for distance education, a listing of 11 roles and 10 competencies resulting from the survey, and suggestions of how to use the results in training of new distance education professionals.

 

ELECTRONIC RESERVES

Services to distance learners: planning for E-reserves and copyright.
Author: Lowe, Susan S.; Rumery, Joyce. Source: Journal of Library Administration v. 32 no1/2 (2001) p. 319-30

 

LIBQUAL+

NOTE:An excellent single source for information on LibQUAL is the Journal of Library Administration, v. 40 no3-4 (2004). Virtually the entire issue is devoted to LibQUAL. The articles that were particularly useful from this issue include:

Another tool in the assessment toolbox: integrating LibQUAL+ into the University of Washington libraries assessment program.
Author: Hiller, Steve. (p121-137)

Quantifying qualitative data: Using LibQUAL+ comments for library-wide planning activities at the University of Arizona.
Author: Begay, Wendy, Daniel Lee, Jim Martin, and Michael Ray. (p111-119)

We asked them what they thought, now what do we do? The use of LibQUAL+ data to redesign public services at the University of Pittsburgh.
Author: Knapp, Amy R. (p157-171)


LibQUAL+ as a transformative experience.
Author: Wall, Tom B. Source: Performance Measurement and Metrics, v. 3 no2 (2002) p. 43-47

Makes a strong argument for thinking and incorporating LibQUAL as just a first step in an on-going assessment program.

LibQUAL+TM : A Methodological Suite
Author: Heath, Fred. Source: portal: Libraries and the Academy 2.1 (2002) 1-.
Note: "Three articles assessing the findings of the second iteration of LibQUAL+TM in the Spring of 2001. Analysis of over 20,000 surveys from forty-three participating libraries, most of them ARL institutions."

 

LIBRARY ACCREDITATION

Academic librarians and distance education: challenges and opportunities.
Author: Gandhi, Smiti. Source: Reference & User Services Quarterly v. 43 no2 (Winter 2003) p. 138

The phenomenal growth of distance-learning programs at colleges and universities has tremendous implications for providing library services to distance students. Academic libraries are trying to meet the accreditation requirements for providing "equivalent" library resources and services to on-campus students and distance learners. This article reviews the literature and presents an overview of distance-learning services offered by academic libraries. The impact of distance-learning and accreditation requirements on the work and roles of academic librarians is explored, and shifts in the roles of librarians serving distance learners and educators are discussed. The focus is on examining additional responsibilities, opportunities, and challenges encountered by academic librarians in serving distance learners.

Information literacy accreditation mandates: what they mean for faculty and librarians.
Author: Thompson, Gary B. Source: Library Trends v. 51 no2 (Fall 2002) p. 218

Regional accreditation agencies have established mandates for higher education institutions to implement information literacy programs and to assess the resultant learning outcomes. This mandate calls for a shift in the established library instruction paradigm at many institutions. Responsibility shifts from librarians teaching students how to locate materials for particular assignments, to faculty and librarians working together to embed the teaching and learning of information literacy skills systematically into syllabi and curricula. The new paradigm requires librarians and faculty to adapt a broader sense of the role of information literacy skills in higher education and in the preparation for the professional workforce. It also demands the learning of new methods and concepts by both teaching faculty and librarians, as they develop a collaborative approach to the integration of information literacy into general education and disciplinary education.

The Challenge and Practice of Academic Accreditation: A Sourcebook for Library Administrators.
Author: Dalrymple, Prudence W. Source: Library Quarterly v. 65 no4 (Oct 1995) p. 442

The stated purpose of this book is to provide "librarians and other campus information professionals with insight into some of the contemporary challenges being posed to and by regional and professional accreditation" (p. xiii). It does so in the light of the rapid technological, demographic, and pedagogical changes that are affecting academic libraries everywhere. It also describes typical accreditation standards and procedures.

 

MARKETING

Spinning an academic Web community: measuring marketing effectiveness.
Author: Harrington, Deborah Lynn, and Li, Xiaodong. Source: The Journal of Academic Librarianship v. 27 no3 (May 2001) p. 199-207

This article provides a description of a study of chat session participants in an academic library virtual learning community. Study participants were surveyed by the researchers to determine the overall quality and effectiveness of the library’s marketing of the community and the associated web site of the community. A discussion of the most effective marketing tools identified by study participants is included.

Framing marketing effectiveness as a process and outcome.
Author: Kahn, Kenneth B. and Myers, Matthew B. Source: Marketing Theory v.5 no 4 (Dec 1, 2005) p. 457

This article builds on prior marketing assessment research by the authors. The main premise of the article is that determining the effectiveness of marketing efforts is an ongoing process. A model of determining marketing effectiveness is provided.

Marketing productivity, marketing audits, and systems for marketing performance assessment: Integrating multiple perspectives.
Author: Morgan, Neil A. Clark, Bruce H. and Gooner, Rich. Source: Journal of Business Research v.55 no 5 (May 2002) p. 363-375

This article provides a historical, academic, and broad overview of the theoretical and conceptual models of assessing marketing performance and potential metrics. The article provides descriptions of the past marketing assessment practices and theories and describes a more holistic approach of marketing effectiveness assessment developed by the authors.

 

PLANNING

Digital Libraries: Policy, Planning and Practice (book review).
Author: Bouchet, Marie-Laure, reviewer. Source: Online Information Review v. 30 no2 (2006) p. 198-9.

"This book aims to be a stimulating and informative handbook for library staff and information managers – an aim which it definitively achieves. There is very much a higher education focus to the content, but the projects described cover practices and issues that are relevant to all types of libraries."

Planning and Evaluation of New Academic Library Services by Means of Web-based Conjoint Analysis.
Author: Decker, Reinhold and Hermelbracht, Antonio. Source: The Journal of Academic Librarianship v. 32 no6 (2006) p. 558-572

This article presents the design and selected results of a comprehensive research project aiming at the systematic and user-oriented planning of academic library services by means of conjoint analysis. The results of two complimentary surveys represent the opinions of more than 3500 academic library users.

Strategic Planning and Management for Library Managers (book review).
Author: Matthews, Joseph R. Reviewer: Goetsch, Lori A. Source: Libraries and the Academy v.6 no1 (2006) p. 114-115

"This book is a comprehensive overview of the art and science of strategic planning as well as a practical guide to the development and implementation of the plan itself. It is a good primer for individuals new to the process such as members of a library strategic planning team. Using it with such a group would provide a shared basic understanding of the background, purpose, and process of strategic planning."

Project Management Tools for Libraries: A Planning and Implementation Model Using Microsoft Project 2000.
Author: Zhang, Ying., et. al., Source: Information Technology and Libraries v. 24 no3 (2005) p. 147-52

This article discusses how Microsoft Project 2000 was utilized at the University of Central Florida, Orlando, Florida, libraries to manage an e-reference implementation project.

Strategic Planning for Marketing Library Services.
Author: Adeyoyin, Samuel Olu. Source: Library Management v. 26 no8/9 (2005) p. 494-507

This article provides useful information about marketing library and information services. It highlights library management in relation to marketing its services and products.

From Measurement to Management: Using Data Wisely for Planning and Decision- Making.
Author: Hiller, Steve and Self, James. Source: Library Trends v. 53 no1 (2004) p.129-155.

This article provides an overview of data use in libraries, organizational barriers, and support issues, as well as examples of libraries that have successfully integrated data acquisition, analysis, and application into management.

Task-Based Strategic Planning: Changing Libraries through Workflow Analysis.
Author: Lugg, Rick. and Fischer, Ruth. Source: Against the Grain (2004) p. 326-7

This article advocates using a "bottom up" or task-based strategic planning approach to examine organization workflow. Library managers can learn a great deal about their future by paying close attention to the work being done day-to-day in the library—and in technical services as much as in public services. Workaday problems that are placed in a strategic context tie the library's planning to its activity, and its activity to its planning.

Library Web-site Administration: A Strategic Planning Model for the Smaller Academic Library.
Author: Ryan, Susan M. Source: The Journal of Academic Librarianship v. 29 no4 (2003) p. 207-218

Strategic planning provides a useful structure for creating and implementing library web-sites. This article examines how planned integration of a library's web-site into its mission and objectives ensures that the web-site will be one of the most important information tools the library offers.

 

PRESERVATION

Preservation workshop evaluation.
Author: Wiseman, Christine.; Darby, Sharla. Source: Library Resources & Technical Services v. 45 no2 (Apr. 2001) p. 95-103

 

STAFF TRAINING AND DEVELOPMENT

An evaluation system for training programs: a case study using a four-phase approach
Author: Lingham, Tony.; Richley, Bonnie.; Rezania, Davar. Source: Career Development International v. 11 no4 (2006) p. 334-351

Lingham et al argue that for a training program to be effective it must be developed in accordance with the organization’s unique objectives and be meaningful to its audience. Customized tools measure the participant’s reactions to the program’s content and how they perceive its applicability to their work. The authors present a four-phase approach based on a "double-loop" learning process in which program designers and participants co-create a unique training program. This approach is illustrated with an example from a Midwestern university looking to implement a large organizational change that required extensive training.

Getting Real about Evaluation.
Author: Brinkerhoff, Robert O. Source: T+D v. 60 no5 (May 2006) p. 24-25

The use of quantitative methods for evaluating the effectiveness of training programs will always underestimate their impact, for they do not take into account factors such as supervisory support or the trainees preparation.

Evaluations should be used to uncover the factors that positively or negatively effected performance results and from these, recommendations made for modifying later training sessions.

 

STATISTICAL ANALYSIS

LibQUAL+TM : A Methodological Suite
Author: Heath, Fred. Source: portal: Libraries and the Academy 2.1 (2002) 1- .

Note: Three articles assessing the findings of the second iteration of LibQUAL+TM in the Spring of 2001. Analysis of over 20,000 surveys from forty-three participating libraries, most of them ARL institutions.

Case study 2.4: measuring library services (in Ohio public libraries).
Author: Burton, Jay L. In: Library evaluation, Libraries Unlimited, 2001

 

TECHNOLOGY

Assessing the infrastructure: technical support for library services.
Author: Chu, Felix Tse-Hsiu. Source: Illinois Library Association Reporter v. 19 no4 (Aug. 2001) p. 9-11

 

USER SERVICES EVALUATION

Case study 3.2: assessing reference behaviors with unobtrusive testing (in Ohio libraries).
Author: Gatten, Jeffrey N.; Radcliff, Carolyn J. In: Library evaluation, Libraries Unlimited, 2001

Case study 2.4: measuring library services (in Ohio public libraries).
Author: Burton, Jay L. In: Library evaluation, Libraries Unlimited, 2001

Digital reference needs metrics.
Author: Oder, Norman. Source: Library Journal v. 126 no20 (Dec. 2001) p. 16-17

Digital reference services: framework for analysis and evaluation.
Author: White, Marilyn Domas. Source: Library & Information Science Research v. 23 no3 (2001) p. 211-31

Evaluation of library and information services (book review).
Author: Calvert, Philip J., 1949-, reviewer. Source: The Electronic Library v. 19 no5 (2001) p. 352

Evaluating reference and information services
Author: Watson, Kathryn Dana. In: Library evaluation, Libraries Unlimited, 2001

Evaluating reference services in the electronic age.
Author: Whitlatch, Jo Bell, 1943- Source: Library Trends v. 50 no2 (Fall 2001) p. 207-17

Maintaining services that tomorrow's patrons will expect.
Author: Pace, Andrew K. Source: Computers in Libraries v. 22 no1 (Jan. 2002) p. 52-4

Management and the management of information, knowledge-based and library services 2001
Author: Ward, Patricia Layzell. Source: Library Management v. 23 no3 (2002) p. 135-65

Marketing/planning library and information services (book review).
Author: Ashcroft, Linda, reviewer. Source: Library Management v. 22 no6/7 (2001) p. 326-7

A primary knowledge revolution: new demands, new responsibilities for reference librarians and services in the digital age.
Author: Jackson, Michael Gordon. Source: The Library Quarterly v. 72 no1 (Jan. 2002) p. 123-8

Redefining reference in an academic health sciences library: planning for change.
Author: Gray, Sharon A.; Brower, Stewart.; Munger, Heather.
Source: Medical Reference Services Quarterly v. 20 no3 (Fall 2001) p. 1-11

Last updated: January 2007