Managing Special User Groups in Academic Libraries

Tuesday, 7/16/2019
  • 1:00 PM (Eastern)
  • 12:00 PM (Central)
  • 11:00 AM (Mountain)
  • 10:00 AM (Pacific)

profile users by Busy from the Noun Project

University and college libraries serve a diverse patron population that includes students, faculty, staff, and, increasingly, special groups that don't fit tidily into any one of these categories. Some of these special groups traditionally include emeritus faculty and alumni, but more and more academic institutions are implementing high school dual-enrollment programs, partnering with community organizations to offer credit bearing courses, and engaging in other collaborations. Participants in these programs are not always included in the college or university's patron loads or identity management systems leaving the library to figure out how to manage their access while also staying within the boundaries of electronic resources contracts. This collaborative process can involve academic departments and campus offices, various library departments, and the patrons themselves.

In this 90-minute webinar, academic librarians Charissa Brammer and Sommer Browning with Auraria Library will walk you through the process of creating access for these users, focusing on identifying the groups, creating workflows for managing them, and maintaining the lists of users in a proxy server and the ILS system.

Image credit: profile users by Busy from the Noun Project

Learning Outcomes

By participating in this webinar, you will be able to

  • Identifying special user categories
  • Successfully managing patron access in the library
  • Creating access workflows for special user groups within the library

Who Should Attend

Academic Librarians in technical services and access services.


Charissa Brammer


Charissa Brammer has 6 years of experience working with electronic resources in academic settings, from a medium-sized academic library to Auraria Library, which serves three academic institutions and more than 45,000 users at any given time. She has presented at regional and national conferences on electronic resources issues and website user interface design.

Sommer Browning

Sommer Browning head shot

Sommer Browning has over 10 years of experience working with electronic resources in an academic library setting. For the past five years, a large part of her position at Auraria Library is devoted to resolving electronic resources access issues specifically. She has been a visiting lecturer for college and graduate level classes in Library and Information Science, as well as, English and Creative Writing, and she frequently presents at national academic library conferences.



  • LITA Member: $45
  • Non-Member: $105
  • Group: $196

Zoom login info will be sent to registrants just prior to the start date.

How to Register

Register Online  page arranged by session date (login required)


Mail or fax form to ALA Registration

OR call 1-800-545-2433 and press 5

OR email

Tech Requirements

Live, synchronous lectures will require attendee participation via internet audio. Attendees will need a wired, high-speed internet connection, and a headset or speakers.  It is recommended that attendees use headsets connected to their computers (VOIP) during a Zoom session. All attendees are muted and should use the built in chat function to communicate with presenters.  The use of computer speakers with a mic is not recommended, as it may cause echo. The recommended browser is Mozilla Foxfire although other browsers should work for attending.


For questions about registration, contact ALA Registration:  call 1-800-545-2433 and press 5 or email

For all other questions or comments related to the course, contact LITA at (312) 280-4268 or Mark Beatty,