Information Technology and Libraries (ITAL) Volume 20, Number 1, March 2001

Table of Contents

Editorial

Dan Marmion

Special Feature

Human Values in a Technological Age
MICHAEL GORMAN

Feature Articles

Boolean Browsing in an Information System: An Experimental Test
BRYCE L. ALLEN

Customization of Library Service in a Cross-Platform Programming Environment
ALVAN BREGMAN AND WINNIE S. CHAN

People Servers vs. Information Providers: The Impact of Service Orientation on Technology Training
DOLORES FIDISHUN

Measure for Measure: Statistics about Statistics
LORRIE KNIGHT AND KIMBERLY LYONS-MITCHELL

Communications

Laser Printing at Public Workstations: User Behaviors and Attitudes
RICHARD L. HART, JOHN A. OLSON, AND PATIENCE L. SIMMONDS

Use of CD-ROM Databases in Nigerian Academic Libraries
A. A. ODUWOLE

Book Review

Book Review

Software Reviews

Software Reviews

Index to Advertisers

Info USA

Keystone Systems

Library Technologies, Inc.


   

Editorial (p.2-3)

Dan Marmion

Editor's note: Full text available.


Special Feature

   Human Values in a Technological Age (p.4-11)
MICHAEL GORMAN

Editor's note: The following is the text of the keynote speech delivered at the LITA National Forum, November 2­5, 2000, in Portland, OR. Full text available.

Michael Gorman is Dean of Library Services, California State University, Fresno, and Past-President of LITA.


Feature Articles

   Boolean Browsing in an Information System: An Experimental Test (p.12-20)
BRYCE L. ALLEN

Boolean browsing presents a two-dimensional word map in response to an initial user query. Users interact with this word map to obtain a list of suggested search terms, which then can be used in information retrieval. This experiment tested the impact of Boolean browsing on retrieval effectiveness with users of standard bibliographic data who had different levels of cognitive abilities, and who were working on different tasks. The results showed a positive impact for this approach to vocabulary selection in users with higher levels of cognitive abilities (particularly spatial scanning abilities), who were accomplishing a high-precision, low-recall task. The implications of this result for the design of information systems are discussed.

Bryce L. Allen ( AllenB@missouri.edu) is Associate Professor at the School of Information Science and Learning Technologies, University of Missouri.


   Customization of Library Service in a Cross-Platform Programming Environment (p.21-28)
ALVAN BREGMAN AND WINNIE S. CHAN

This paper describes how library operations can be integrated in a cross-platform programming environment. It discusses the organizational and technical issues in planning and designing of macro applications from the technical services workstation. It then describes a variety of technical and public service macro applications. It shows the efficiency and ergonomic benefits of these customized programs. It concludes with an example of how PC-based macro-programs can populate Web-accessible server-side databases with ActiveX technologies.

Editor's note: Full text available.

Alvan Bregman ( abregman@uiuc.edu) is Rare Book Collections Librarian and Assistant Professor of Library Administration and Winnie S. Chan ( w-chan2@uiuc.edu) is Assistant Engineering Librarian for Computer Services and Assistant Professor of Library Administration at the University of Illinois at Urbana-Champaign.



   People Servers vs. Information Providers: The Impact of Service Orientation on Technology Training (p.29-33)
DOLORES FIDISHUN

As libraries implement new technology it will become important to understand how employees' views of library service impacts their willingness to learn about the technology. This article posits the existence of two categories of service orientation: People Servers (who believe that they must always be present to assist people, even to the detriment of learning technology), and Information Providers (who view the learning of new technology as a way to assist patrons). Training implications for both types of staff members are discussed and suggestions are made for maximizing the transfer of training for each type of trainee.

Editor's note: Full text available.

Dolores Fidishun ( dxf19@psu.edu) is Head Librarian at Penn State Great Valley School of Graduate Professional Studies, Malvern, Pennsylvania.


   Measure for Measure: Statistics about Statistics (p.34-38)
LORRIE A. KNIGHT AND KIMBERLY A. LYONS-MITCHELL

With the proliferation and often prohibitive cost of electronic resources, it is important that librarians have accurate methods for selection and retention. This study measures vendors' statistical reporting useful to librarians for decision making. Based on the International Coalition of Library Consortium (ICOLC) guidelines for vendor statistical reporting, we interviewed several vendors. Our findings indicate vendors are reporting statistics in an irregular manner with little standardization, making them difficult to use for selection and retention decisions. We look at trends in data reporting and suggest ways that vendors and librarians can work collaboratively to create more valuable usage statistics.

Lorrie A. Knight ( lknight@uop.edu) is Electronic Services Reference Librarian and Kimberly A. Lyons-Mitchell ( klyons@uop.edu) is Health Sciences Librarian at University of the Pacific, Stockton, California.


Communications

   Laser Printing at Public Workstations: User Behaviors and Attitudes (p. 39-42)
RICHARD HART, JOHN A. OLSON, AND PATIENCE L. SIMMONDS

The provision of laser printing may become an increasingly common but potentially costly change at libraries' public workstations. This article reports findings from a survey of student library users at Penn State Erie during the first semester after unlimited, free laser printing was made available. Students were surveyed on the amount and types of printing that they did, their attitudes and behaviors toward wasteful printing, and their willingness to pay for printing. Findings reveal that students' printing was highly focused on their curricular needs. While students strongly support free printing, they are also quite sensitive to the issue of wasteful printing.

Editor's note: Full text available.

Richard L. Hart ( rlh@psulias.psu.edu) is Library Director and Patience L. Simmonds ( pls@psulias.psu.edu) is Reference Librarian at The Behrend College Library, Penn State Erie. John A. Olson ( jaolson@library.syr.edu) is Maps/GIS Librarian, Bird Library, Syracuse University.


   Use of CD-ROM Databases in Nigerian Academic Libraries (p.43-47)
A. A. ODUWOLE

This study is aimed at examining the impact of and constraints to the use of CD-ROM databases in Nigerian academic libraries. The questionnaire was sent to ten academic libraries in Nigeria identified from a preliminary studies on their CD-ROM database collections and use. The results of the study revealed that high cost of subscriptions to CD-ROM databases was ranked first as the major constraint. Introduction of CD-ROM has led to an increase in the use of journal collections in the reference library and an increase in the status of libraries. AGRIS and CAB Abstracts are the most commonly used bibliographic database on CD-ROM.

A. A. Oduwole is Head, Cataloging and Classification, University of Agriculture, Abeokuta, Ogun State, Nigeria.


   

Book Review (p. 48-50)

The Humane Interface: New Directions for Designing Interactive Systems
by Jef Raskin. Reading, Mass.: ACM Press, 2000. 256 p. $24.95 (ISBN 0-201-37937-6)
Reviewed by Tom Zillner

Editor's note: Full text available.


   

Software Reviews

WYSIWYG (What You See Is What You Get) HTML Editors (p. 51-55)

Editor's note: Full text available.