Friday, June 24, 8:00 am - 12:30 pm
InterContinental Hotel, Grand Ballroom (7th Floor)
505 N. Michigan Ave.
Just as libraries must demonstrate the impact of their services and outcomes on their parent institution or community, information technology services within the library must be able to do the same. A critical component in making this happen is to adopt a model of continuous services assessment that uses user-centered decision making in order to gather relevant requirements data and information. In 2002 the Information Technology Division of the Northwestern University Library began adopting a continuous assessment model for decision-making and service provisioning. Learn what the forces were that caused us to adopt a culture of assessment, what a culture of assessment is, how our goals and work changed, and how this has led to the adoption of a new method of thinking and supporting services within the Library, and what you can do to get started with this methodology.
Speaker: H. Frank Cervone, Northwestern University
Registration Fees: LITA/ALA Members, $ 150.00; ALA Members, $ 210.00; Non-members, $ 260.00; Student/Retired Members, $150.00