ALA Citation Generator

"ALA Citation Generator - Everyday Advocacy", American Library Association, dynamically generated page.

http://www.ala.org/everyday-advocacy/cite?amp;title=Respond%2Bto%2BComplaints%2Band%2BSkepticism%2B-%2BEveryday%2BAdvocacy&url=http%253A%252F%252Fwww.ala.org%252Feveryday-advocacy%252Fengage%252Fresponding&query=node%252F42 (Accessed June 24, 2019)