How Cultural Intelligence Makes a Difference in the Information Profession: Are You Culturally Competent?

Wednesday, 2/21/2018
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

It is not enough to simply be ‘aware’ anymore. We must go beyond our own self-awareness and awareness of others to understand the impacts of how we work and interact effectively in culturally diverse situations, whether domestic or global. As the information profession operates in an ever changing, global environment, we need to be prepared to handle any diverse situation. As our workforces become more diverse, we face an even greater challenge and problem: that is how to successfully manage increasingly diverse interactions. To address this concern, organizations are applying the framework of cultural intelligence.

Cultural intelligence is a person’s capability for successful adaptation to new cultural settings, that is, for unfamiliar settings attributable to cultural context (Earley & Ang). Cultural intelligence is not specific to a particular culture – rather it focuses on the capability to function effectively in culturally diverse situations. This session will discuss an overview of cultural intelligence (CQ) and its application within the information profession; specifically look at its application to change. Cultural intelligence allows information professionals to reinvent themselves by understanding their CQ, and applying differing techniques within the workplace when involved with culturally diverse situations and confronted with change.

In order to understand how to increase an individual’s CQ, one must begin by understanding the four factors or sub-dimensions of CQ. Each of these factors relates specifically to cultural challenges: drive, knowledge, strategy and action. This webinar is designed for any individual that interacts with diverse cultures (ethnic, national, generational, and organizational cultures) and the concept can be applied to any organizational segment (public, academia, corporate, etc). 

Cultural intelligence was officially defined in 2003. It is a globally recognized way of assessing and improving effectiveness for culturally diverse situations. It is rooted in rigorous, academic research conducted by scholars around the world. Leading organizations in business, education, government, and healthcare are adopting CQ as a key component of personnel development and competitive advantage.

Learning Outcomes

Participants will learn:

• What is cultural intelligence (CQ)

• How can cultural intelligence be used as a practical tool for embracing differences and increasing work performance

• How to improve your own CQ capabilities

• How to apply CQ within the information profession

Who Should Attend

This webinar is designed for any individual that interacts with diverse cultures (ethnic, national, generational, and organizational cultures) and the concept can be applied to any organizational segment (public, academia, corporate, etc). 

Host

Dr. Michele A. L. Villagran is based in the Los Angeles area and is President and CEO of CulturalCo, LLC (https://culturalco.com/) specializing in areas of cultural competency, diversity & inclusion, change management, conflict resolution, and emotional intelligence. Additionally, Dr. Villagran is a Lecturer with University of North Texas, and LIS Coordinator for the University of North Texas Master of Library & Information Science programs. She is a certified advanced cultural intelligence and unconscious bias facilitator through the Cultural Intelligence Center (CQC), and Conflicts Dynamic Profile (CDP) consultant. Dr. Villagran has more than 20 years of experience including work in both the public and private sectors.

Dr. Villagran earned her undergraduate degree in Management and International Business from the University of Nevada Las Vegas, her M.L.S. degree in Legal Informatics from the University of North Texas, and her M.B.A. in Strategic Management from the University of North Texas. At Pepperdine University, she completed a Certificate in Dispute Resolution, her Masters of Dispute Resolution and her Doctorate of Education in Organizational Leadership with her dissertation focusing on cultural intelligence within law firm libraries.

 

Registration

Cost

Free

How to Register

A recording of the session may be accessed at http://ala.adobeconnect.com/p5xdp188xn0i/

Tech Requirements

  • Headset
  • Access to Adobe Connect 

Contact

Please contact the Office for Diversity, Literacy and Outreach Services at diversity@ala.org with questions.